Top Operations & Support Jobs in Kansas City, MO

Manage end-to-end homeowner property claims from first notice through resolution. Investigate coverage and liability, produce estimates using Cotality/Xactimate, document files, negotiate settlements, coordinate vendors, perform virtual inspections, update reserves, and support CAT events while delivering superior customer service.

Lead and scale Dropbox's global revenue operations across SMB, Mid-Market, and Enterprise. Own revenue planning, forecasting, incentives, systems, analytics, and GTM infrastructure. Drive forecasting rigor, territory design, KPI tracking, cross-functional processes, and AI-enabled productivity improvements. Build and lead a high-performing Revenue Operations team partnering with Sales, Finance, Marketing, Product, and Customer organizations.

Monitor and manage live production work using system tools and dashboards; make real-time capacity decisions, triage escalations, analyze performance data, propose corrective actions, document processes, create client production plans, and train or mentor operations staff.

Lead the development of procurement strategies, drive vendor management, ensure cost savings, and establish procurement processes in a remote-first environment.

Connect individually with students to assess interest in returning to school, build rapport, schedule Success Coach meetings, document progress in a CRM, manage high call volume and multi-channel outreach, collaborate with university partners, and use data to prioritize outreach.

Partner with enterprise financial firms to design and implement scalable practice management programs. Lead executive engagement, success roadmapping, content and curriculum development, and live facilitation. Drive adoption through program design, data-driven recommendations, and feedback to Product. Travel regularly to client sites and industry events to deliver sessions and represent Zocks as a subject-matter expert.

Handle incoming owner relations inquiries about revenue, land, division orders, JIB, A/R, and A&P. Log and follow up cases in a tracking system, build trusting client relationships, manage difficult situations calmly, provide accurate timely responses, and participate in cross-training.

Provide technical support and escalations for payroll customers: troubleshoot payroll runs, taxes, benefits, integrations, and data flows; advise on payroll configurations and compliance; partner with Product and Engineering to drive improvements and prevent payroll risks.

Create and maintain technical knowledge articles, troubleshooting guides, runbooks, decision trees, and training materials to improve support case resolution. Partner with SMEs, analyze case trends, capture repeatable troubleshooting workflows, maintain content quality, and prioritize a backlog of enablement requests to enhance Support efficiency and escalation accuracy.

Lead global calibration, measurement test equipment, and procurement processes across integrated laboratories. Harmonize procedures, ensure ISO 17025 compliance, manage equipment lifecycle and procurement standards, define KPIs, drive continuous improvement, and embed equipment workflows into digital platforms while engaging stakeholders to ensure adoption and governance.