Top Operations & Support Jobs in Kansas City, MO

Lead RevOps for B2B growth: translate goals into forecasts, models, incentives, and dashboards. Partner with Sales to analyze funnel performance, reconcile top-down and bottom-up forecasts, run pipeline reviews, and improve coverage, capacity, and data quality using spreadsheets, CRM data, and BI tools.

Lead strategy, execution, and growth of non-sports prediction markets (crypto, politics, finance, tech, culture). Own operational processes, launch and monitor markets at scale, optimize performance metrics (engagement, retention, volume, revenue), and partner cross-functionally to drive business outcomes using data-driven decisions and trend identification.

Optimize workforce performance for service and clinical operations by forecasting staffing, managing intraday operations for Intake and Clinical RN teams, monitoring productivity and queues, delivering performance reports and insights, identifying improvement and automation opportunities, leading daily operational meetings, and preparing leadership presentations.

Serve as first-line member support via chat and ticketing, resolving entry-level issues (payments, loyalty), triaging and escalating complex cases, documenting interactions, collaborating with internal teams and BPO partners, staying current on product changes, and delivering patient, organized digital customer service.

Manage end-to-end homeowner property claims from first notice through resolution. Investigate coverage and liability, produce estimates using Cotality/Xactimate, document files, negotiate settlements, coordinate vendors, perform virtual inspections, update reserves, and support CAT events while delivering superior customer service.

Lead and scale Dropbox's global revenue operations across SMB, Mid-Market, and Enterprise. Own revenue planning, forecasting, incentives, systems, analytics, and GTM infrastructure. Drive forecasting rigor, territory design, KPI tracking, cross-functional processes, and AI-enabled productivity improvements. Build and lead a high-performing Revenue Operations team partnering with Sales, Finance, Marketing, Product, and Customer organizations.

Monitor and manage live production work using system tools and dashboards; make real-time capacity decisions, triage escalations, analyze performance data, propose corrective actions, document processes, create client production plans, and train or mentor operations staff.

The Chief of Staff will lead strategic initiatives for new business lines at Atticus, focusing on client acquisition and operational strategy while collaborating with various leaders.

Lead the development of procurement strategies, drive vendor management, ensure cost savings, and establish procurement processes in a remote-first environment.

Connect individually with students to assess interest in returning to school, build rapport, schedule Success Coach meetings, document progress in a CRM, manage high call volume and multi-channel outreach, collaborate with university partners, and use data to prioritize outreach.