Top Operations & Support Jobs in Kansas City, MO

Handle inbound or outbound calls with prospective students, screen inquiries using interactive scripts, warm-transfer qualified leads to admissions advisors, disposition calls accurately, meet quality and performance metrics, log into multiple contact systems, and work flexible shifts including evenings and weekends.

As a Claims Administrator, you will support claims processing, ensure data accuracy, handle incoming claim reviews, and facilitate claims routing, while collaborating with internal teams.

Perform servicing quality control reviews of mortgage loan files and data, capture documentation, run validations and apply exceptions, conduct secondary QC of peers, defend audit results on client calls, and ensure compliance with investor and regulatory servicing guidelines.

Provide remote virtual administrative and operational support for 2-5 clients. Manage and execute projects, scheduling, email, lead conversion, research, and data entry. Meet deadlines, adapt to changing priorities, use web-based apps and AI tools, and communicate effectively across varied client personalities.

Advise as an outbound Playbook Architect: design multi-channel, intent-driven outbound sequences, write copy frameworks and AI prompt logic, and deliver ready-to-launch playbooks that maximize replies and booked meetings. Work asynchronously as an equity-bearing advisor while keeping a full-time job.

Lead adoption of AI and agent-driven automation across production to optimize localization workflows. Onboard enterprise customers, define SLAs/KPIs, scope services and pricing, manage escalations and remediations, report performance, and drive continuous improvement and cross-functional implementation.

Lead and support the Closing team to ensure timely, compliant mortgage closings. Manage pipelines and rush requests, train staff, implement workflows and guidelines, produce management reports, monitor defects, liaise with branches and delivery teams, and drive process improvements.

The VA Claims Specialist investigates health insurance claims to ensure resolution, follows up on unresolved claims, and facilitates payments for Veterans' Affairs.

Manage compliance activities for NERC registered projects, regulatory filings, project registration, and workflow for Compliance Analyst while leading stakeholder meetings.

Manage a mortgage/consumer lending operations department of 15+ employees, oversee supervisors and operations managers, drive process improvements, ensure regulatory compliance, lead projects, support budgeting and financial accountability, handle staffing/performance decisions, and contribute to strategic planning.