Manage a Mortgage/Consumer Lending department by overseeing a staff of supervisors and / or operations managers ensuring operational efficiency and targeted results are met. Provide operational, technical and functional expertise in work policies and procedures. Oversee a staff 15+ employees including supervisors and operations managers to ensure efficient day-to-day operations.
Primary Responsibilities:- Manage either a department or a major unit of a large department which encompasses either a single major business / function or multiple functions ensuring operational efficiency and targeted results are met.
- Responsible for the planning, leadership, problem resolution, analysis and reporting for assigned department.
- Plan and implement new methods and procedures to make daily operations more efficient. Implement recommendations for department policy changes and creates new unit policy and procedures. Consults and communicates with operations staff.
- Contribute to strategic planning and short-term initiatives. Responsible for department contingency planning and regulatory compliance.
- Responsible for providing the lead on multiple projects at the department or division level. May represent the department on outside projects.
- Support annual budget process and is financially accountable for department/unit.
- Exercise usual authority of manager concerning staffing, performance appraisals, promotions, salary recommendations and terminations. Oversees training and development of direct reports.
The position is responsible for the day to day and strategic direction of the department and requires knowledge of business, applicable regulations and affiliated technology.
The position works with uncertainty with discretionary solutions, possesses moderate risk to organization.
Responsible for multiple direct reports at both a supervisor and / or operations manager level. Oversee a department of 15+ employees.
Education and Experience Required:Bachelors Degree,
OR in lieu of degree,
Four to five years relevant experience.
Minimum four years operations experience.
Minimum four years supervisory/management experience.
Education and Experience Preferred:Masters Degree preferred.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $74,600.00 - $124,400.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.LocationWilliamsville, New York, United States of AmericaSkills Required
- Bachelor's Degree
- Or in lieu of degree, four to five years relevant experience
- Minimum four years operations experience
- Minimum four years supervisory/management experience
- Experience managing mortgage/consumer lending operations
- Experience overseeing staff of 15+ including supervisors and operations managers
- Knowledge of business, applicable regulations, and affiliated technology
- Experience supporting annual budget process and financial accountability
- Master's Degree
M&T Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about M&T Bank and has not been reviewed or approved by M&T Bank.
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Retirement Support — Retirement benefits are positioned as a strong pillar, including a 401(k) match and the possibility of an additional employer contribution, plus access to an employee stock purchase plan.
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Leave & Time Off Breadth — Time-off offerings are framed as competitive, with a flexible PTO approach and paid volunteer time called out as a meaningful add-on to standard leave.
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Wellbeing & Lifestyle Benefits — Wellbeing support appears comparatively robust, highlighted by mental-health therapy/coaching sessions and broader wellness programming alongside community-oriented perks.
M&T Bank Insights
What We Do
M&T Bank is a multi-state community-focused bank serving New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia and Washington, D.C. Founded in 1856, the company provides banking, investment, insurance and mortgage financial services to more than 3.6 million consumer, business and government clients.
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