Top Customer Success & Experience Jobs in Jacksonville, FL

Lead and scale a high-performing client engagement team for institutional and UHNW clients. Own onboarding, escalation management, KPI frameworks, CRM adoption, client satisfaction (NPS), retention and expansion strategies, and cross-functional coordination to translate client needs into product and service improvements.

Supports academic and government customers across pre- and post-sales activities for Clarivate’s research analytics solutions. Builds trusted relationships, demonstrates solution value, supports renewals, conducts onboarding and refresher sessions, presents at events, coordinates webinars, and partners with Sales, Product, Marketing, and Customer Success teams to drive adoption, retention, growth, and customer outcomes.

Serve as a trusted technical advisor for Elastic customers, guiding onboarding, adoption, implementation, consumption, and expansion. Define technical success plans, align Elastic solutions with business objectives, resolve technical friction, coordinate with support and service teams, and identify opportunities to increase customer value and recurring revenue. The role requires hands-on technical expertise, strong communication, customer relationship skills, project coordination, onsite engagement, and frequent travel.

Manages strategic client relationships and coordinates integrated marketing program delivery. Responsibilities include client retention, issue resolution, recommendations, business reviews, reporting, and collaboration with internal teams to overcome roadblocks. The role requires understanding client businesses, competitive markets, products, pricing, and market developments while responding to client needs. Travel is required as business demands.

Own dealership customer relationships from onboarding through renewals, driving adoption, retention, and expansion revenue. Lead technical onboarding by configuring workflows, call routing, and CRM integrations; troubleshoot telephony and integration issues with engineering; interpret SQL, dashboards, and analytics; deliver training, documentation, and business reviews; support launches and pilots; and proactively resolve risks. The role requires strong communication, technical aptitude, dealership workflow expertise, and customer-facing confidence.

Deliver tailored training and onboarding for Egencia clients, conduct platform demonstrations and public trainings, manage demo requests, and support adoption. Partner with Sales, Account Management, Implementation, Product, and Technology teams to translate platform capabilities, integrations, and configurations into business value. Provide technical guidance on APIs, HR feeds, and system connectivity, maintain platform expertise, train internal teams, and support customers across global time zones.

Serve as the post-sale technical advisor for customers, guiding onboarding, implementations, integrations, configuration, adoption, and technical enablement. Troubleshoot complex Tier 3 issues, coordinate resolutions with internal teams, document technical success plans, identify adoption risks, and translate customer feedback into product improvements. Support renewals and expansion by demonstrating value, delivering training and workshops, and helping customers achieve business and security outcomes.

Build and operate Leap’s post-sale client delivery engine. Responsibilities include designing scalable delivery processes, forecasting activation, savings, and revenue, automating client reporting with AI, defining analytics requirements, measuring lifecycle campaigns, supporting drug sourcing strategy, and identifying opportunities for client engagement and account expansion. The role partners closely with Sales, Operations, Analytics, Marketing, Pharmacy, and Growth Strategy teams.

Owns the success, retention, renewals, and expansion of strategic enterprise SaaS customers. Builds executive relationships, leads onboarding and adoption, develops success plans, conducts QBRs, analyzes customer health and business outcomes, and partners cross-functionally to resolve issues and influence product direction. Uses AI and customer success platforms to predict risk, automate workflows, identify opportunities, and improve scalable customer success practices.

Manage complex enterprise customer accounts as a trusted advisor in the e-learning space. Drive onboarding, engagement, retention, renewals, upsells, executive business reviews, and customer satisfaction. Build success plans, forecast renewal opportunities, mitigate account risk, and support Learning and Development initiatives. Collaborate with Sales, Support, and Curation teams while maintaining accurate customer and opportunity records in Salesforce.com and Gainsight.