Top IT Support & Helpdesk Jobs in Jacksonville, FL

Manage IT operations, support-team performance, technical escalations, identity and access management, macOS endpoint administration, collaboration and telephony systems, service workflows, automation, reporting, license utilization, and audit readiness. The role partners with Security and cross-functional teams to maintain compliant systems, improve onboarding and offboarding, establish operational standards, and enhance IT efficiency through automation and AI.

Leads Stord’s enterprise systems, corporate and fulfillment-site IT, SaaS portfolio, business process governance, master data, privacy operations, and systems integration. Owns architecture, integrations, identity, endpoints, networks, onboarding, vendor oversight, compliance evidence, AI adoption, and M&A systems integration. Builds and manages the IT and Enterprise Systems team while partnering with Security, Data, Engineering, Finance, Procurement, Legal, People, and Operations.

Provide end-to-end functional support for Oracle EBS and Oracle Fusion HCM (Core HR, Benefits, Compensation, Payroll). Handle incidents, requests, changes and problems; liaise with technical and service delivery teams; maintain ITSM records; drive automation and service improvements; analyze recurring issues and create knowledge articles; support presales and transitions; participate in 24x7 shift rotation.

Manage IT changes through assessment, approval, scheduling, implementation, and review. Coordinate CAB meetings, evaluate risk and impact, monitor change execution, maintain ITSM records, analyze KPIs, conduct post-implementation reviews, improve change processes, ensure ITIL and audit compliance, and support emergency changes during major incidents.

Administer and improve the Salesforce platform by managing configuration changes, flows, metadata, permissions, users, security, data access, integrations, and third-party applications. Gather requirements, implement solutions, support tickets, maintain technical documentation, monitor Salesforce releases, and collaborate across teams in an Agile or Scrumban environment.

Administer and optimize Procore across company and construction projects, managing permissions, settings, templates, reporting, dashboards, data integrity, integrations, and workflows. Provide user troubleshooting, onboarding, training, and subject-matter expertise to project and field teams. Collaborate with IT and operations to integrate enterprise systems, monitor platform performance, adopt new features, and improve operational efficiency.

Owns the full lifecycle of client incidents and support requests for Digital Asset products. Responsibilities include triaging complex application and business-flow issues, resolving incidents, advising clients on installation and deployment, documenting solutions, escalating unresolved problems to engineering teams, and participating in a global 24/7/365 on-call rotation. The role requires troubleshooting across cloud infrastructure, applications, databases, operating systems, blockchain networks, and distributed ledgers while maintaining strong customer communication.

Investigate and resolve complex production issues across backend services, data workflows, and technical support systems. Analyze logs, query SQL and MongoDB databases, troubleshoot JSON/YAML configurations, support client integrations, and assist with bug fixes and data validation. Partner with Engineering, Client Operations, and User Support teams to identify root causes, escalate issues, improve workflows, and reduce recurring support problems.

Provides Tier 2 technical support for configuration, integration, environment, database, API, and data issues. Investigates and resolves client tickets, troubleshoots SQL and API problems, supports go-lives and upgrades, escalates code defects to Engineering, maintains SLA-driven queues in Salesforce Service Cloud, mentors Tier 1 staff, identifies recurring issues, and contributes to support tooling and documentation improvements.

Provides first-line remote IT support to end users through phone, email, and ticketing systems. Troubleshoots hardware, software, operating system, network, Office 365, and cloud-platform issues; manages support tickets; configures equipment; performs basic Active Directory functions; documents resolutions; escalates complex issues; and contributes to knowledge-base materials while following IT security and compliance procedures.