Top IT Support & Helpdesk Jobs in Jacksonville, FL

Provides software support to EMR users by handling inbound inquiries, troubleshooting application issues, documenting and replicating bugs, educating clients, and coordinating escalations. The role supports either clinical or practice management teams, requires strong communication and prioritization skills, and involves handling 25 or more calls daily. It is a hybrid position based in Boca Raton, Florida, with onsite work three days weekly for local employees.

Provides Tier 2/3 technical support across enterprise applications, infrastructure, networks, integrations, and hybrid environments. Troubleshoots complex incidents, manages ServiceNow tickets, supports deployments and changes, performs root-cause and trend analysis, maintains technical documentation, and contributes to operational reporting, SLA tracking, and service improvements.

Configure, administer, and optimize Salesforce for Sales, Service, and Marketing teams. Responsibilities include declarative solution design, data modeling, security and access management, automation, Lightning configuration, data quality, integrations, sandbox management, testing, releases, troubleshooting, documentation, and stakeholder collaboration. The role requires independent ownership of Salesforce solutions and adherence to platform, governance, and security best practices.

Leads OLIPOP’s IT strategy, operations, security, compliance, vendor management, and cross-functional technology projects. Oversees cloud systems, networking, endpoint management, SaaS lifecycle, helpdesk operations, onboarding and offboarding, access governance, and user support. Manages IT policies, budgets, audits, security tools, incident response, and vendor relationships while balancing strategic planning with hands-on technical execution.

Supports enterprise applications through requirements analysis, configuration, administration, incident resolution, documentation, vendor coordination, release management, licensing support, and quality assurance testing. Advises university stakeholders and end users on application functionality and best practices, assesses upgrade impacts and risks, develops mitigation plans and test plans, and implements validated solutions. The role also supports application adoption and alignment with university research, teaching, and administrative objectives.

Provides enterprise customers with technical support for workload automation solutions. Responsibilities include troubleshooting integrations, managing migrations, performing root cause analysis, escalating defects, monitoring systems, creating automation scripts, documenting solutions, and supporting critical incidents through an on-call rotation. The role also involves customer communication, limited solution engineering, and collaboration with engineering teams.

Provides Tier 1 and Tier 2 user support for the KDSS platform, serves as the initial contact for user issues, escalates complex problems, engages functional subject-matter experts, runs status calls, and supports system testing, documentation, and technical writing within a Scrum team.

Provides technical support to corporate and broker clients by analyzing data, managing file feeds, auditing relational databases, writing reports, and troubleshooting interfaces. Tests and escalates product defects and data issues to engineering and product teams, supports sprint prioritization, manages Salesforce cases, responds to customer inquiries, and documents knowledgebase solutions. Requires SQL, FTP, data management, advanced Excel, strong communication, and problem-solving skills; finance, equity compensation, and ASC 718 knowledge are preferred.

Provides bilingual Spanish and English technical support for medical diagnostic instruments across Latin America. Diagnoses issues using customer discussions, data and log files, remote access, and CRM tools; guides customers through corrective actions, documents cases, determines when to dispatch field service representatives, and follows regulatory and ISO procedures.

Owns day-to-day IT operations across headquarters and more than twenty software businesses. The role will standardize identity, endpoint, SaaS, device lifecycle, security, onboarding, incident response, vulnerability management, documentation, and acquisition integrations. It will also optimize cloud costs, evaluate vendors and managed services, establish governance, and recommend the long-term IT operating model. This is a hands-on builder role requiring practical judgment, strong communication, and the ability to create reliable, repeatable processes in an ambiguous environment.