Top IT Support & Helpdesk Jobs in Jacksonville, FL

Deploys software upgrades, migrates legacy databases, and supports customer server environments. Troubleshoots application, hardware, networking, and third-party component issues across Windows and Linux systems. Provides technical customer support, meets service-level agreements, executes scripts, collaborates with internal teams, and drives issues through resolution while maintaining customer satisfaction.

Administers SharePoint Online, Microsoft 365 collaboration tools, Linux-based servers, and Appian environments. Manages permissions, content migrations, monitoring, deployments, troubleshooting, testing, patches, documentation, user support, and cybersecurity compliance activities. Supports AWS GovCloud, Kubernetes, vulnerability remediation, RMF/ATO evidence, and coordination with engineering, cybersecurity, database, and infrastructure teams.

Own the company-wide IT function for approximately 350 employees, including identity, device management, SaaS administration, onboarding and offboarding, support, security operations, vendor and budget management, AI platform governance, automation, and SOC 2 controls. Maintain Okta, Google Workspace, Slack, Mac MDM, passwordless authentication, HRIS-driven lifecycle automation, and self-service IT systems while improving efficiency and documentation.

Provides advanced application support for Salesforce, Jira, and ServiceNow, including troubleshooting, configuration, incident management, monitoring, documentation, and SLA-driven issue resolution. Collaborates with development teams and business stakeholders, communicates technical issues clearly, identifies process improvements, and mentors junior technicians. The role is primarily remote with occasional office visits and requires strong problem-solving, communication, documentation, and multitasking skills.

Provide client-facing technical support for enterprise customers using Nerdio, Azure Virtual Desktop, Windows 365, Intune, and Microsoft cloud technologies. Support platform onboarding and Azure deployments, troubleshoot complex cloud and hybrid infrastructure issues, diagnose root causes, document resolutions, guide IT administrators, and collaborate with engineering and product teams on escalated issues.

Provides Tier 1 help desk and customer support for SBA loan processing systems. Assists staff, borrowers, and lenders with applications, document uploads, online forms, and technical issues through phone, email, and ticketing systems. Reviews and routes inquiries, verifies application completeness, identifies missing or duplicate information, protects confidential data, and escalates issues appropriately. Maintains responsive service in a remote, federal-program environment while following security, privacy, VPN, and service-level requirements.

Provide advanced technical support for enterprise database customers by diagnosing complex SingleStore, SQL, Linux, and infrastructure issues. Reproduce bugs, perform QA, submit engineering reports, resolve outages, collaborate with developers and technical teams, improve support processes, and create documentation. The role requires customer-facing communication, database optimization, scripting, distributed systems knowledge, and familiarity with cloud platforms and Kubernetes.

Provides Level 2 application support for enterprise financial and business applications. Responsibilities include incident resolution, root cause analysis, batch and interface monitoring, system health checks, change and release validation, UAT support, ticket management, reporting, and collaboration with development, infrastructure, vendors, and L3 teams. The role requires Java knowledge, SQL, Unix command-line skills, monitoring and scheduling tools, and availability for onsite 24x7 rotational shifts.

Administer and enhance the ServiceNow platform while identifying opportunities for AI enablement, workflow automation, self-service improvement, and cross-platform integrations. Configure Service Catalog workflows, portals, forms, scripts, and ITSM functionality; gather requirements; create documentation and test plans; coordinate UAT; support releases and upgrades; and troubleshoot platform issues. The role partners with technical and business stakeholders to deliver practical solutions and continuous process improvement.

Leads the internal IT function and team across strategy, identity, endpoints, networking, collaboration, cloud infrastructure, service management, AI governance, security operations, budgets, vendors, and compliance. Builds scalable technology roadmaps, manages Microsoft 365 and endpoint environments, improves employee experience, oversees business continuity, and partners with executive leadership, Security, Engineering, Finance, and HR.