Top Customer Support Jobs in Jacksonville, FL

Own member inquiries from first contact to resolution across email, live chat, and occasional phone. Triage and prioritize tickets, verify accounts, resolve bookings, cancellations, modifications, and billing issues, coordinate with operations and suppliers, maintain canned responses and help content, and surface recurring problems for root-cause fixes.

Remote incoming call specialist handling high-volume inbound calls, recording interactions in CRM, using dialer/phone software, protecting sensitive information, and following established procedures while collaborating with the internal team.

Processes identity verification and account recovery cases for external users of FSA IAM systems. Reviews identity documents, validates user information, updates case notes, manages support mailboxes, closes verified cases, and securely handles PII. Supports fraud-analysis data sharing, user identifier management, reporting, content updates, analytic tagging, error messaging, and token administration while providing clear customer communications and following detailed procedures.

Provides advanced client and internal stakeholder support for online marketplaces through phone, email, and chat. Investigates complex account, operational, and system issues, identifies root causes, coordinates cross-functional resolutions, documents interactions, processes account adjustments, and supports training, reporting, quality assurance, testing, process improvements, and standard operating procedures. The role operates independently in a remote environment and has no supervisory responsibilities.

Own first-line customer support: triage tickets, reproduce and document bugs for engineering, surface product patterns to Product, build docs and runbooks, and maintain SLA and CSAT targets.

Provide inbound telecom customer support from a remote home office: answer calls, troubleshoot mobile and network issues, resolve billing and service inquiries, de-escalate situations, and identify sales opportunities while following quality and security standards.

Provide timely resolution to customer issues across applications, data, integrations, and environments. Investigate problems using documentation, testing, AI tools, and collaboration; document solutions; escalate when needed; and recommend product/process improvements to prevent recurring issues.

Coordinate and confirm appointments between clients and security professionals; answer calls, emails, and messages; manage scheduling software and availability; send reminders and follow-ups; maintain accurate records; protect confidential client information; provide professional customer service.

Use AI and Zendesk analytics to identify support trends and root causes, coordinate with Product/Engineering, monitor reviews, manage international partner communications, and maintain troubleshooting guides and help content to improve customer experience and operational processes.

Provide responsive customer support for Teamworks’ financial products by troubleshooting complex issues, managing case queues, handling technical requests, and answering transaction questions. Analyze payment issues, assist with disputes, protect sensitive information, and coordinate with internal teams to improve products and customer outcomes. Evening and weekend coverage is required.