Top Customer Support Jobs in Jacksonville, FL

Support learners in a Python, Django, and React full-stack web development course. Responsibilities include assisting with education and learner success, communicating clearly, solving problems, creating engaging educational content, and providing tutoring or learner support remotely with flexible hours.

Provides Tier 2 technical support for Optain’s robotic retinal camera and software platform. Troubleshoots hardware, software, image quality, connectivity, EHR integration, and clinical workflow issues; handles medical device complaints under regulated quality processes; creates support documentation and training; improves internal tools and workflows; analyzes issue trends; and coordinates product, engineering, quality, regulatory, and customer success initiatives.

Provide customer support across email, chat, and social media; assist with onboarding, resolve bugs and usability issues, gather and prioritize product feedback, and communicate customer insights internally. The role requires empathy, strong problem-solving, product knowledge, excellent written and verbal communication, creative thinking, and availability for weeknight and weekend shifts.

Provides client relationship and investor services support for alternative investment products. Handles inbound and outbound inquiries, researches and resolves issues, processes investor account transactions, oversees service quality, manages escalations, and collaborates with internal teams. The role also supports process improvements, service efficiency, client satisfaction, and ongoing professional development.

Provide phone, live chat, and email support to UpCodes users; troubleshoot platform issues, manage subscription and account questions, report bugs, and share customer feedback with Product, Content, Engineering, and building-code teams. Improve internal support processes and expand the external knowledge base while helping users effectively navigate the platform.

Provides technical product and application support for vinyl films, adhesives, laminates, tapes, and related materials. Recommends products, troubleshoots application issues, performs hands-on testing, supports complaints and RMAs, documents findings, and collaborates with Quality, R&D, Product Management, Production, and Sales. Creates technical training and resources, supports demonstrations and trials, and participates in continuous improvement. The role operates in office and manufacturing environments with occasional customer-related travel.

Provide technical support for Lucidworks Fusion, helping customers configure search systems and troubleshoot complex issues across Lucene, Solr, and distributed technologies. Create knowledge-base content, collaborate with Engineering and Customer Success, communicate customer feedback, and identify opportunities for additional products and services. The role includes 24/7/365 on-call participation and supports U.S. government customers.

Coordinates VIP private jet trips from booking through completion, serving as the primary contact for clients, suppliers, and internal teams. Responsibilities include confirming flight details, managing itinerary changes and additional services, reviewing documentation, monitoring flights, resolving feedback, requesting reviews, and supporting sales. The role requires strong communication, customer service, organization, composure under pressure, attention to detail, and comfort using aviation systems.

Create and optimize customer-facing FAQs, Help Center content, SOPs, macros, and workflow documentation. Structure and tag knowledge for AI, LLM, and semantic-search retrieval; collaborate with support, product, and subject-matter teams; and monitor knowledge adoption and search effectiveness. The intake update additionally describes a remote full-stack development project using Kotlin, Java, Ruby, React, architecture, implementation, production support, and Agile/Scrum practices.

Provides customer support through phone, chat, and email for health insurance shoppers and existing customers. Assists with online insurance navigation, quotes, administrative questions, and billing issues while documenting interactions in support systems. The role requires high-volume multitasking, strong communication, customer service or sales experience, and availability during weekday Central Time hours. It is fully remote and includes opportunities to suggest process and product improvements.