Top Operations & Support Jobs in Jacksonville, FL

Senior Director responsible for leading and scaling global ecommerce operational teams (content, localization, onboarding). Drives operational strategy, process optimization, AI-enabled automation, KPIs, governance, and cross-functional workflows to improve efficiency, scalability, and execution across Commercial Operations.

Review account activity and approve or escalate payment requests using AI-assisted analysis. Detect suspicious activity and fraud patterns, implement regulatory requirements, recommend process improvements, document procedures, and collaborate cross-functionally to balance compliance, user experience, and scalable growth.

Manage and optimize revenue operations by owning Salesforce and CPQ processes, building dashboards and deal desk, analyzing revenue data, supporting quota and compensation administration, and maintaining sales playbooks and contract processing to drive revenue growth.

Handle inbound or outbound calls with prospective students, screen inquiries using interactive scripts, warm-transfer qualified leads to admissions advisors, disposition calls accurately, meet quality and performance metrics, log into multiple contact systems, and work flexible shifts including evenings and weekends.

Serve as the primary on-site IT contact for the NYC office, resolving AV, network, hardware, and access issues via Jira Service Management. Manage device logistics and inventory, ensure timely laptop delivery, handle asset returns and e-waste, participate in sprint planning, escalate SEV1s, keep documentation current, and drive process improvements to elevate the employee IT experience.

Manage compliance activities for NERC registered projects, regulatory filings, project registration, and workflow for Compliance Analyst while leading stakeholder meetings.

Analyze back‑office processes and data to generate insights and recommendations, build training and KPI programs, drive process improvement and automation, support cross‑functional teams and vendors, respond to client queries, maintain records, and assist senior staff with data collection and preliminary analysis.

Review and process criminal and civil records for accuracy and completeness using InformData systems. Research and resolve discrepancies, apply client-specific guidelines, meet quality and turnaround-time KPIs, support automated processes, and report recurring issues to leadership.

Lead stakeholder discovery and data-driven analysis for claims processes. Translate findings into system requirements, value propositions, business cases, and roadmap inputs. Document processes and requirements, perform cost-benefit and ROI analysis, partner with cross-functional teams, and communicate insights to influence decisions and support implementation.

Provide tier-2 technical support for a construction-focused SaaS: diagnose issues via logs and dashboards, reproduce problems in sandboxes, troubleshoot QuickBooks Online integrations, escalate reproducible bugs to engineering, manage long-running cases, and produce troubleshooting documentation and Help Center content.