Top Operations & Support Jobs in Jacksonville, FL

Lead and scale card operations for Sunbit's card platform, owning Fiserv/processor relationships, program delivery (launches, migrations, fraud, collections), vendor/network management, team leadership, P&L oversight, regulatory compliance, and operational improvements to drive scalability and efficiency.

Own Salesforce and commercial data infrastructure to build pipeline architecture, forecasting cadence, and executive reporting. Improve CRM discipline, data quality, lead routing, and forecast accuracy. Partner with leadership and BD/capture teams, train users, create SOPs, and standardize revenue metrics across programs and geographies to enable scalable growth.

Provide timely, professional customer support via chat, messaging, tickets, and phone in Bahasa Melayu; resolve issues, follow up, and collaborate with teams to maintain high service quality.

This role involves guiding customers through ERP software implementation, providing training, and delivering post-implementation support along with business process analysis and documentation.

Own customer support tickets end-to-end for a card-issuing platform: triage, debug production APIs and authorizer behavior, query Snowflake, check Grafana/Loki, use internal tooling (Retool, Metabase), surface recurring issues to Product/Engineering, maintain SLAs and knowledgebase (Notion), and build/update internal tools.

The role involves managing and developing advanced Google Sheets systems, automating workflows, and supporting data-driven decisions across teams.

Danti seeks candidates interested in general roles as they grow, focusing on data accessibility using advanced search technologies and tools.

Lead cross-functional operational audits, identify bottlenecks, design and implement scalable processes (SOPs, RACI, process maps), drive automation opportunities, measure impact, and partner with department leaders to improve efficiency using Jira and Tableau.

Lead a global team to manage and ensure the operational health of the NetSuite ERP system, overseeing incident management, support processes, system configuration and compliance with SOX standards.

The Manager of Strategic Operations will support the COO in operational infrastructure, technology, financial operations, and strategic coordination, ensuring effective execution of initiatives.