Top Operations & Support Jobs in Jacksonville, FL

Own and administer the CX tech stack, drive AI/automation and self-service, design API-supported workflows, manage Tier II backend operations, oversee Drift CX, and deliver CX reporting, dashboards, SOPs, and vendor/engineering partnerships to improve containment, reduce costs, and resolve systemic issues.

Join EquipmentShare's SkillBridge Program as a transitioning service member, focusing on maintenance of heavy construction and power generation equipment while utilizing independent judgment and assisting others.

Provide Tier 1/2 help desk support for a DoD program, managing IAM and cloud authentication issues (CAC, SSO, MFA), use ITSM tools (ServiceNow/JIRA), enforce SLAs, track tickets and report help desk performance metrics.

Perform quality assurance on published content and forms across paper and online formats. Verify text and artwork accuracy, confirm edits, track work queues, document issues, assist Program Lead, complete training, and support continuous improvement. May work overtime to meet deadlines.

Investigates and maintains insurance claims, evaluates coverage and liability, gathers documentation, establishes reserves, negotiates settlements, and ensures timely payments. Handles complex communications, participates in arbitrations, mediations, depositions, and trials, and ensures compliance with laws and company procedures. Provides technical guidance to junior staff and may coach or support talent-management decisions. New York Labor claims experience is strongly preferred.

Atlas Technica is building a talent community for future U.S. opportunities across IT, engineering, cloud and Microsoft technologies, cybersecurity, project engineering, client support, AI, finance, operations, people, talent, sales, and corporate functions. Candidates should demonstrate ownership, execution, growth, communication, collaboration, judgment, problem-solving, customer focus, and alignment with company values. Community submission is not an application for a current opening and does not guarantee employment.

Freelance AI Project Reviewer evaluates learner submissions against detailed rubrics, makes consistent pass/fail judgments, and provides constructive written feedback. The reviewer collaborates with product and learning design teams to refine assessment criteria, compares human and AI evaluations for calibration, and documents reasoning to support consistency. This temporary role averages approximately 20 hours per week and requires independent work, strong written communication, and at least five years of assessment or educational feedback experience.

The job description only identifies a Director of Network Development position and provides no details about responsibilities, qualifications, technologies, compensation, travel, or work authorization.

The Chief of Staff partners with executive leadership to operationalize firm-wide strategy, coordinate cross-functional initiatives, manage capacity planning, oversee performance metrics, and improve leadership effectiveness. Responsibilities include facilitating executive meetings, supervising senior staff, coordinating proposal pipelines, aligning recruiting and resource plans with business development, managing organizational dashboards, supporting client and partner engagement, and leading internal communications and culture initiatives. The role is remote within the U.S. with approximately 10–15% travel.

The Senior Director of Revenue Operations manages strategic planning and execution across the RevOps function, drives operational improvements, and facilitates cross-functional initiatives to achieve maximum impact.