Top Operations & Support Jobs in Jacksonville, FL

Support 3D designers and manage virtual product creation and eCommerce product data. Coordinate and implement PLM/eCommerce projects, gather business requirements, maintain and develop product data applications, provide training and documentation, and produce reports and analyses.

Process and manage life insurance applications end-to-end, assess medical/nonmedical/financial risk, communicate with agents via phone/email/CRM, resolve application issues, and collaborate with the team to deliver accurate, timely customer service.

Support operational excellence by owning reporting and dashboards, improving CRM data quality, building Excel-based reports and Redtail workflows, auditing data, coordinating cross-functional projects, documenting SOPs, testing processes, and identifying automation opportunities to improve firm-wide operations.

Operate at the intersection of underwriting, data science, and sales operations to validate inputs, approve quotes within authority, monitor funnel performance, analyze risk composition, triage quote inquiries, support downstream execution, and develop underwriting reporting and dashboards to ensure operational integrity of an automated underwriting workflow.

Own and administer the CX tech stack, drive AI/automation and self-service, design API-supported workflows, manage Tier II backend operations, oversee Drift CX, and deliver CX reporting, dashboards, SOPs, and vendor/engineering partnerships to improve containment, reduce costs, and resolve systemic issues.

Join EquipmentShare's SkillBridge Program as a transitioning service member, focusing on maintenance of heavy construction and power generation equipment while utilizing independent judgment and assisting others.

Provide Tier 1/2 help desk support for a DoD program, managing IAM and cloud authentication issues (CAC, SSO, MFA), use ITSM tools (ServiceNow/JIRA), enforce SLAs, track tickets and report help desk performance metrics.

Perform quality assurance on published content and forms across paper and online formats. Verify text and artwork accuracy, confirm edits, track work queues, document issues, assist Program Lead, complete training, and support continuous improvement. May work overtime to meet deadlines.

Investigates and maintains insurance claims, evaluates coverage and liability, gathers documentation, establishes reserves, negotiates settlements, and ensures timely payments. Handles complex communications, participates in arbitrations, mediations, depositions, and trials, and ensures compliance with laws and company procedures. Provides technical guidance to junior staff and may coach or support talent-management decisions. New York Labor claims experience is strongly preferred.

Atlas Technica is building a talent community for future U.S. opportunities across IT, engineering, cloud and Microsoft technologies, cybersecurity, project engineering, client support, AI, finance, operations, people, talent, sales, and corporate functions. Candidates should demonstrate ownership, execution, growth, communication, collaboration, judgment, problem-solving, customer focus, and alignment with company values. Community submission is not an application for a current opening and does not guarantee employment.