Top Operations & Support Jobs in Jacksonville, FL

Provide advanced Tier 3 Vertica support: independently troubleshoot escalated customer issues, perform root-cause analysis and performance tuning, use Vertica Management Console, mentor junior engineers, and work with Linux, SQL, cloud object storage, networking, and Kubernetes.

Freelance US-based English transcribers to transcribe audio for an education client. Work 10–20 hours/week from late February to mid-May. Must complete paid training (speed test, two rounds ≈8–10 hours). Requirements: native-level English, US residency, prior transcription experience, 55+ WPM typing. Rate $20/hour. Must have headphones, computer, and high-speed internet.

Provide high-level administrative support to C-suite and senior executives: manage schedules, travel, meetings, documents, expenses, stakeholder communications, minute-taking, and special projects while maintaining strict confidentiality.

Develop and deliver continuing education for insurance professionals, create and update course content on statutory and GAAP accounting, answer technical client questions, collaborate with instructors and coordinators, manage content library, deliver training in-person and via webinar, and support client relationships. Role requires travel and may include background check and drug test.

Serve as the bridge between business and IT by gathering requirements, analyzing processes, designing solutions, building and monitoring workflows, translating requirements into technical specs, supporting testing and documentation, and providing system performance monitoring and user support.

Provide technical system management and support primarily across the Zoho One ecosystem and Shopify. Troubleshoot issues, build and maintain automation workflows, ensure data flow between platforms, update Shopify product/catalog settings, create documentation and SOPs, and assist with social media scheduling and metrics. Prioritize and execute items from an IT to-do list for executive and sales teams.

Manage low- to mid-level auto and general liability claims under supervision: confirm coverage, determine compensability, establish reserves, authorize payments within limits, communicate status to stakeholders, adhere to client/carrier guidelines, and support complex claims and team projects as needed.

Supervise underwriting support staff processing new and renewal insurance policies, manage scheduling, training, performance, and disciplinary actions. Serve as primary contact for procedures, review and approve correspondence, oversee database inputs, assist with complex operational issues, coordinate with accounting on cancellations, and implement process improvements to meet quality and policy standards.

Provide first-line remote technical support to students and parents for devices and learning platforms via email, chat, ticketing, and phone. Troubleshoot hardware/software/connectivity across Mac, Windows, iOS, and Chromebooks, escalate complex issues, maintain knowledge base articles, and report on ticket volume and trends. Weekend coverage and clear written communication required.

Hands-on leader owning CRM (Salesforce) and commercial systems roadmap, managing platform development/configuration, integrations, and vendor delivery. Leads a small team of admins/analysts, coordinates cross-functional stakeholders, oversees release management, documentation, training, and pilots AI use cases to improve sales effectiveness and commercial operations.