Top Tech Jobs & Startup Jobs in Jacksonville, FL

Lead escalation point for enterprise service desk: provide multi-channel (chat/ticket/phone) technical support, troubleshoot hardware/software/network issues, manage incidents in ServiceNow, coach junior analysts, identify process improvements, and uphold security and customer service standards in a remote environment.

Provide high-volume phone-based technical support, troubleshoot hardware/software/network/access issues, document incidents in ServiceNow or similar ITSM, escalate complex problems, recommend process improvements, and follow security and privacy policies while working from a secure remote workspace.

Execute global product marketing strategy and multi-channel demand generation campaigns. Manage projects, track and optimize campaign performance, maintain marketing automation/CRM/reporting, gather insights from PowerBI, support market research and competitive analysis, collaborate with product, sales, and stakeholders to create content and drive pipeline growth.

Serve as a global SME for Industrial Metaverse technologies (PLCs, IoT, cloud/edge, digital twins, AI, EMC/RED, cybersecurity). Lead standards work, develop test programs, perform and supervise complex testing, train staff, represent UL externally, and support clients and continuous improvement across regional or global labs.

Lead Regulatory Engineer performs plan reviews and on-site evaluations of prefabricated modular units with complex electrical and mechanical systems. Provides technical guidance on codes, standards, and certification, resolves complex code issues, represents UL at external meetings, and supports major regulatory projects. Frequent domestic and international travel required. Requires strong communication and deep knowledge of US building, electrical, mechanical, and fire codes.

Handle inbound phone, email, and chat inquiries to educate pet owners, recommend and sell pet insurance policies, meet sales and performance goals, resolve customer questions, build rapport, and maintain product knowledge in a fast-paced contact center environment.

Partner with Product Directors to deliver reporting, analysis, and market-ready insights for Dental and Vision. Provide rapid support to Sales, brokers, and account teams, analyze network and plan design, identify risks and optimization opportunities, and produce external-ready materials and recommendations for regional market execution.

Drive pre-sales services for enterprise accounts by positioning and selling Samsara professional services, scoping and producing SOWs, owning services ARR attach quota, forecasting pipeline, and partnering with Sales, Sales Engineering, and Customer Success through implementation and executive engagement.

Lead pre-sales and implementation services for enterprise customers: sell services value, scope and produce SOWs, forecast services ARR, manage transitions to Customer Success, govern implementations, and build services methodologies and collateral while maintaining executive customer relationships.

Lead positioning and sale of Samsara Professional Services during the sales cycle: scope engagements, produce SOWs and proposals, forecast and hit ARR attach quota, coordinate transitions to Customer Success, advise executives during implementation, and help build services methodologies and collateral.

Lead and develop a national B2B sales organization: manage quota-carrying AEs, coach through complex deals, drive pipeline/forecasting discipline, enablement, cross-functional alignment, participate in customer meetings and negotiations, and scale sales processes and playbooks.

Own operational processes, reporting, and programs for Customer Success Management. Translate ambiguous leadership questions into solutions, improve processes end-to-end, partner with Revenue Technology/Analytics, support planning (capacity, segmentation, territory), and drive cross-functional alignment with Sales and Finance to scale CS operations.

Lead long-range bookings and ARR financial modeling, support pricing and packaging, build business cases for new products and partnerships, assess unit economics and market opportunity, and provide strategic finance recommendations to executives and the Board.

Design, maintain, and extend abuse detection and prevention systems for GitLab's SaaS platform. Serve as a core maintainer of a Ruby on Rails monolith, build anomaly detection and agentic AI mitigations, automate abuse response, collaborate with peer engineering and security teams, and produce runbooks and operational documentation.

Part-time remote internship supporting the Email Automation team: transfer and code email copy into templates, maintain templates, perform QA, run semi-weekly A/B tests and data tracking, and assist with organizational and cross-functional email operations.

Lead the Pipeline team to own strategy and execution for MongoDB's end-to-end software delivery platform. Drive reliability, scalability, security, developer experience, CI/CD and release systems, telemetry, and organizational growth while partnering across engineering and product.

Lead teams focused on developer productivity and observability, build metrics and analytics infrastructure, and drive AI-enabled tooling to measurably improve the software development lifecycle. Partner with engineering and data stakeholders to define roadmaps, mentor engineers, and deliver measurable improvements in adoption, reliability, and developer experience.

As a Senior Account Manager, you'll manage a portfolio of mid-market law firm accounts, focusing on revenue growth and client retention by leveraging deep legal tech expertise and driving strategic account plans, cross-sell opportunities, and executive relationships.

Lead end-to-end, high-impact technical programs for Headway's Insurance platform. Coordinate cross-functional teams (engineering, product, ops, finance, compliance), own discovery through delivery, drive data rearchitecture and observability, establish repeatable playbooks and tooling, spearhead financial remediation, and communicate program status and ROI to senior leadership to improve operational efficiency and reliability.