Top Tech Jobs & Startup Jobs in Jacksonville, FL

Performs functional, system, regression, and integration testing for software applications. Develops test plans and cases from requirements, manages defects, validates releases, documents QA procedures, and supports deployments and production troubleshooting. Collaborates with cross-functional Agile teams, participates in Scrum ceremonies, contributes to client engagements, and mentors junior QA analysts. The role requires experience with testing methodologies, APIs, test management tools, SDLC processes, and software release validation.

Designs, implements, manages, and troubleshoots traditional and VoIP telephony systems, including call flows, reporting, mobile devices, fax lines, and new-location rollouts. Partners with IT and business teams to support telephony goals, regulatory compliance, customer experience, and partner agreements. Requires Five9 administration and scripting, reporting, technical support, and telecommunications experience. This remote role includes 10–20% travel and occasional after-hours availability.

Leads and develops a high-performing technical support team, overseeing multi-channel service performance, SLAs, staffing, training, dashboards, and process improvements. Serves as a technical escalation point for API, integration, data, and production issues using SQL and log analysis. Partners with Engineering and Product on incident response, bug resolution, and product improvements while managing client relationships and strategic support initiatives.

Conduct keyword research, technical site crawls, content opportunity analysis, competitive research, and SEO performance analysis. Translate data into actionable insights, support client reporting and deliverables, contribute to content strategy, and assist with inbound marketing and business proposals. The role collaborates with SEO and content strategy teams to improve organic search performance and conversions.

Own the full customer lifecycle for approximately 150 mid-market and enterprise SaaS accounts across North and South America. Lead onboarding, adoption, retention, renewals, expansion, billing, and escalations while driving GRR and NRR. Build executive relationships, monitor customer health and product usage data, deliver business reviews and enablement, develop scalable playbooks, and collaborate cross-functionally to resolve issues and influence product improvements.

Manages strategic aesthetic-industry accounts across the Southeast, identifying high-value opportunities, developing account plans, analyzing customer economics, coordinating field sales and cross-functional teams, and securing Merz sales agreements. The role focuses on customer growth, retention, profitability, product portfolio adoption, and long-term revenue development.

Lead Lovevery’s FP&A function, owning the integrated financial model, annual and long-range plans, forecasts, budgeting, cash flow, and P&L reporting. Partner with executives and functional leaders to provide insights, identify risks, allocate resources, and support investment decisions. The role also supports accounting close, board reporting, financial controls, and scalable planning processes in a fast-growing consumer company.

Build and operate highly performant backend systems powering fraud-detection Identification APIs. Design scalable services for real-time processing, own reliability through SLIs, SLOs, observability, on-call response, and incident follow-up, and conduct capacity planning, load testing, and performance tuning. Partner on integrations, automate operational tasks, maintain production services, and mentor engineers in a globally remote environment.

Supports national accounts sales growth through representative onboarding, coaching, customer engagement, sales process standardization, and cross-functional collaboration. The role partners with customers and leadership on account transitions, RFP pricing, business reviews, strategic initiatives, and performance improvement. It also develops teams, coordinates training, improves operational efficiency, supports reporting systems, maintains compliance, and travels up to 35% for customer, branch, and coaching activities.

Leads financial partnership for Global Procurement and Logistics, providing analysis, forecasting, reporting, scenario modeling, KPI dashboards, and decision support. Advises on sourcing, supplier negotiations, logistics costs, tariffs, productivity, and savings validation. Drives cost transparency, forecast accuracy, profitability, cash flow, and operational efficiency while collaborating with senior procurement, logistics, and business finance leaders.

Leads portfolio strategy and investment planning across software, hardware, services, and innovation initiatives. Translates corporate strategy into investment recommendations, establishes governance and prioritization frameworks, evaluates build-buy-partner-acquire opportunities, and aligns product, engineering, finance, commercial, and regional leaders. Presents recommendations to executives, monitors market and competitive trends, and advises leadership on R&D allocation, growth opportunities, partnerships, and portfolio direction.