Top Tech Jobs & Startup Jobs in Jacksonville, FL

Lead workforce strategy and build a scalable Workforce Management function for contact center and pharmacy operations. Drive capacity planning, forecasting, intraday operations, command center design, vendor governance, analytics, and cross-functional initiatives to improve efficiency, service quality, and scalability. Partner with Product, Engineering, Data, Finance, HR, and vendors to implement WFM tools, dashboards, and automation, and to execute strategic operational improvements.

Embed with client teams to rapidly prototype and iterate AI/agent solutions, own PoC-to-production handoff, troubleshoot integrations across APIs and data sources, bridge delivery and client engineering teams, and feed field learnings into reusable accelerators and playbooks.

Manage a portfolio of North American payment-technology clients as primary contact to drive retention, upsell and revenue growth. Execute strategic GTM plans, conduct account planning and QBRs, coordinate with product/marketing/revenue teams, manage renewals and pricing, forecast in Salesforce, and represent TNS at industry events.

Manage critical-infrastructure and data center projects from pre-sales through commissioning. Coordinate resources, schedules, budgets, stakeholders, and contractors; track financial performance and use Smartsheet and Power BI to report project status. Visit sites, escalate issues, and ensure quality, schedule, and cost targets are met.

Lead AI-driven reconciliation and automation to improve encounter data quality. Own model performance, identify root causes, partner with technical and business teams to enhance models, prioritize roadmap, and scale automation while communicating results to stakeholders.

Execute manual test cases, scenarios, and plans to validate functional, integration, regression, and UAT. Track and verify defects using issue trackers, collaborate with developers and stakeholders, maintain test documentation, and support process improvement to ensure usability and business requirements in regulated environments.

Lead and govern global IT change management lifecycle: intake, risk-based assessment, approvals, execution, validation, post-change review, reporting, and continuous improvement. Coordinate across IT teams, vendors, MSPs, and regions to minimize service disruption, maintain audit-ready records, deliver training, and drive tooling and process automation opportunities to support high-availability and data center operations.

Lead and scale the installed-base sales organization to drive expansion, upsell/cross-sell, migrations, and upgrades across enterprise accounts. Build repeatable qualification and account-planning processes, partner with CXM, Solutions Architecture, Marketing, and Channel to convert satisfaction into growth, and own validated pipeline, forecasting, hiring, and reporting to executive leadership.

Implement, maintain, and support Workday integrations and configurations. Design and manage inbound/outbound EIBs, DT XSLT transformations, core connectors (PECI/WECI), Cloud Connect, report calculated fields, and Workday Studio tasks to ensure reliable data exchange and reporting.

Lead and support implementations, upgrades, and configuration of Workday HCM modules. Gather and analyze HR requirements, run workshops and end-user training, troubleshoot Workday issues, and collaborate with developers and project managers to optimize HR processes and adopt Workday best practices.

Lead and execute data-driven demand generation campaigns for U.S. Public Sector and UK Government/Healthcare. Manage paid media (LinkedIn, Google Ads), HubSpot nurture programs and landing pages, WordPress site/SEO, analytics, partner co-marketing, and ABM initiatives. Collaborate with Sales, Product Marketing, and regional teams to drive pipeline, optimize funnels, and report on performance while testing new channels to improve conversion and revenue contribution.