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Manage branch operations to improve productivity, reduce inventory shrinkage, ensure accurate invoicing and forecasting, guide inventory and storage practices, support purchasing and slow/dead inventory reduction, supervise a small team, and provide customer service and compliance with safety and company policies.

Manage strategic relationships with high-value healthcare clients, serving as an executive-level advisor and accountability point. Develop account plans, lead business reviews, oversee renewals and negotiations, identify expansion opportunities, resolve escalations, mitigate risk, and drive retention and revenue growth. Collaborate with sales, operations, service delivery, product, finance, and marketing teams while maintaining forecasts, risk assessments, stakeholder maps, and opportunity tracking.

Provide day-to-day HR/People operations support including onboarding/offboarding, Workday and time-tracking administration, employee questions, benefits orientation, compliance tasks, contingent worker administration, and local office programs. Maintain accurate employee records, support orientations and payroll/time approvals, assist with verifications and events, and identify process improvements to enhance employee experience.

Own Customer Experience and Partner Operations while supporting Sales Operations for a SaaS company. Design scalable CRM, customer success, support, billing, and renewal systems; reduce manual work; build AI-powered tools and self-service reporting; analyze churn, expansion, services margin, support efficiency, partner performance, and sales pipeline data; and translate findings into measurable process and systems improvements.

Develops and executes integrated marketing campaigns for COTA’s sports, entertainment, attractions, events, and ticket sales. Manages campaign plans, timelines, creative deliverables, agencies, vendors, budgets, approvals, and cross-functional communications. Supports event marketing, brand consistency, audience engagement, ticketing goals, on-site activations, performance reporting, and post-event analysis. Requires occasional travel and availability for select evenings, weekends, holidays, and major event weekends.

Leads a cross-functional federal IT program supporting Department of Labor SWARAS operations, maintenance, security, help desk, database support, reporting, releases, and enhancements. Serves as the primary customer interface, overseeing Agile governance, risks, SLAs, quality control, transition, staffing, stakeholder communications, performance reporting, and vendor coordination.

Manages general ledger activities, month-end and year-end close, reconciliations, journal entries, leases, fixed assets, liabilities, and financial reporting. Ensures compliance with U.S. GAAP, SEC requirements, internal controls, and company policies. Reviews cash and intercompany accounting, analyzes variances, supports audits and SEC filings, and partners with cross-functional teams on accounting initiatives and process improvements.

Own software product features and systems across discovery, planning, development, launch, adoption, and retirement. Gather customer and stakeholder feedback, define requirements and roadmaps, partner with Engineering, QA, and Design in Agile delivery, and support go-to-market activities with Sales and Marketing. Establish product success metrics, use performance data to guide decisions, communicate releases, and manage customer escalations.

Generates and maintains the fitness club membership base through prospecting, telephone outreach, facility tours, sales presentations, follow-up, and closing memberships. Processes membership paperwork, supports retention initiatives, coordinates facility rentals and staffing, prepares welcome materials, communicates with front desk staff, enforces facility rules, and maintains a clean, safe work area. Requires flexibility for varied shifts, including nights, weekends, and holidays.

Customer-facing technical role designing and supporting SaaS integrations for RFID-based retail inventory deployments. Responsibilities include solution architecture, API and data integration support, technical testing, troubleshooting, deployment optimization, pre-sales demonstrations, customer training, performance analysis, and product feedback. The role requires collaboration with customer IT teams, sales, product specialists, and international technical colleagues while managing multiple implementations and traveling 25–35% domestically and internationally.