Top Customer Success & Experience Jobs in Indianapolis, IN

Assist students with the financial aid process, explaining options, determining eligibility, and ensuring compliance with regulations while providing excellent customer service.

Own the most sensitive client relationships, diagnose issues, protect revenue, develop retention strategies, and enhance operational processes.

The Customer Success Manager will manage key customer relationships, drive product expansion, and maintain account health using CRM. They will serve as the customer advocate internally and work with cross-functional teams to enhance customer success outcomes.

The Account Manager fosters relationships with existing customers, manages support escalations, negotiates commitments, identifies growth opportunities, and collaborates with engineering teams to align products with customer needs.

Manage a large portfolio of Commercial Real Estate customers to drive retention, product adoption, and ROI. Develop scalable playbooks and programs, monitor health scores and usage to identify risks and growth, manage renewals and escalations, and collaborate with Sales, Product, and Support. Maintain accurate records in SFDC and HubSpot and deliver data-driven insights to improve customer outcomes.

Serve as a post-sales senior solutions engineer and SME for the Geotab ecosystem: design and customize solutions, support partners and strategic customers, drive adoption and revenue, run technical demos and pilots, manage high-impact projects, provide feedback to product teams, and mentor other engineers.

Remote Client Success Manager owns 20–40 Amazon client accounts end-to-end: onboarding, strategy, weekly performance analysis, and retention. Coordinate daily with PPC strategists, execute structured processes, log changes, escalate issues quickly, and maintain 2-hour business-hour responsiveness. Operate in a fast-paced agency environment using Amazon and analytics tools to drive profitability and prevent churn.

Own partner lifecycle from onboarding through ongoing delivery: manage relationships, lead cross-functional launches, track metrics, produce data-driven reports, and drive partner success and expansion through structured project management and stakeholder communication.

Manage a high-volume portfolio of small-to-mid-size business customers: execute renewals, identify and mitigate at-risk accounts, respond to inbound support, maintain Salesforce records, coordinate internal teams, guide product adoption, and flag upsell opportunities.

The Account Coordinator will manage client relationships, oversee digital marketing campaigns, and coordinate internal teams to ensure project success and client satisfaction.