Top Customer Success & Experience Jobs in Indianapolis, IN

Own enterprise dairy accounts as primary CSM—drive adoption, execute engagement plans, manage renewals/upsell, run executive reviews, monitor customer health, resolve escalations with cross-functional teams, and influence product roadmap while maintaining CRM data integrity.

Own day-to-day management of a key client account. Serve as primary contact, keep projects and timelines on track, monitor campaign performance, identify trends, escalate issues, maintain account documentation, and learn performance marketing and affiliate channels.

Manage inbound client relationships and qualification, conduct discovery calls, coordinate technical consultations, maintain pipeline in Zoho CRM, manage proposals and contracts, support retainer growth and renewals, liaise with technical teams, and drive client retention and upsell opportunities in a remote, relationship-focused role.

Lead strategic delivery and governance for complex AI implementations in insurance, acting as a trusted advisor to senior stakeholders. Drive adoption, measure ROI, secure renewals and expansion, influence product strategy, mentor CEMs, and manage cross-functional risks and escalations.

Own client onboarding from sign-up through completion: build and manage timelines, coordinate internal teams, analyze large transaction datasets in Excel, create transaction mappings, advise clients on sales tax implications, ensure smooth handoffs to the Filing Team, and drive process improvements to scale onboarding.

The Director of Customer Success leads the customer lifecycle, ensuring value realization, effective solution adoption, and retention across all segments while collaborating with multiple departments to optimize customer experience.

The Director of Account Management will lead Zocalo Health's payer partnership strategy, manage key health plan relationships, and build a high-performing Account Management team to support growth across multiple states.

The Customer Solutions Manager enriches client relationships by driving data adoption, providing analytics insights, and identifying growth opportunities. Responsibilities include client engagement, data storytelling, and advocating for client needs internally.

The Customer Success Manager leads complex implementations for a strategic partner, driving product adoption and ensuring measurable outcomes in healthcare settings. Responsibilities include relationship management, project planning, stakeholder engagement, and customer health monitoring.

The Enterprise Solutions Consultant Account Manager will manage strategic relationships with healthcare partners, drive product adoption and revenue growth, and collaborate across teams to enhance healthcare solutions.