Top Customer Success & Experience Jobs in Indianapolis, IN

Serve as primary contact for a portfolio of Debt Settlement Providers, leading regular touchpoints and monthly performance presentations. Investigate and escalate issues, provide tailored solutions, stay current on policies and systems, and analyze customer data to identify trends and best practices to improve partner performance.

Own a portfolio of strategic enterprise accounts to drive adoption, retention, and value of Jamfs Apple-focused device management solutions. Build executive relationships, run business reviews, establish Centers of Excellence, identify upsell opportunities, mitigate risk, and advocate customer needs across Jamf.

Lead strategy, planning, and execution of virtual and in-person customer events, hacking challenges, and community programs for Strategic Accounts. Use AI tools and data-driven metrics to measure outcomes, manage budgets, vendors, logistics, and cross-functional stakeholder alignment to drive customer engagement and business results.

Manage Customer Success operations by optimizing processes, analyzing data for insights, and providing tools for team efficiency in a SaaS environment.

Manage a portfolio of existing customers to drive retention and product adoption through high-volume outreach (calls, emails, texts), consultative engagement, escalation handling, and piloting tactics to increase value and loyalty.

Own platform partnerships for a portfolio of credit unions, driving product adoption, scalable enablement and onboarding, relationship management, data-informed reporting, and cross-functional coordination. Build playbooks, deliver trainings, manage escalations, and optimize partner workflows to embed Silvur’s retirement platform at scale.

Manage and grow strategic enterprise accounts in the Upper Midwest by driving product adoption, maximizing Net Dollar Retention, delivering analytics-led guidance, advocating customer needs to product teams, creating success plans, and running training and enablement to increase engagement and reduce churn.

Partner with enterprise customers to design and implement revenue transformation using Gong's AI platform. Architect AI-driven workflows, drive adoption and change management, quantify ROI, and own renewal and expansion strategies while collaborating cross-functionally to realize measurable revenue outcomes.

The Principal Customer Success Manager leads strategic Enterprise accounts, drives customer alignment, oversees revenue retention, and influences security strategies through executive-level engagements.

Own and build the end-to-end renewals function: manage renewal conversations, negotiate and close, create processes, implement forecasting and reporting, flag at-risk accounts, and partner with CS and Finance to improve retention.