Top Customer Success & Experience Jobs in Indianapolis, IN

Manage a high-volume portfolio of medspa and aesthetic practice customers to drive adoption, retention, and expansion using automated playbooks, AI tools, and data-driven engagement. Build scalable engagement programs, identify churn risk, partner cross-functionally, maintain records in ChurnZero and Salesforce, and deliver digital-first customer experiences.

Own strategic, portfolio-level client relationships by driving account health, retention, and NRR. Lead business reviews, maintain CRM data integrity, mitigate client issues, enable multi-threaded growth, advocate customer needs to Product and Support, and collaborate with Sales to identify upsell and expansion opportunities.

Manage university partner relationships for experiential learning travel programs: build itineraries, negotiate pricing, create proposals, handle inquiries, coordinate internal teams, track finances, and meet retention and revenue targets while ensuring excellent customer service.

Own customer onboarding and implementation: coordinate timelines, run check-ins, train teams, troubleshoot setup issues with engineering, tailor product to customer goals, ensure adoption, relay feedback to Product, and continuously improve implementation processes while managing multiple customers and contributing to team goals.

Manage the full lifecycle for enterprise customers: onboarding, adoption, renewals, and expansion. Act as primary contact and technical consultant, drive product adoption, gather customer feedback, and implement repeatable processes to maximize customer value and business outcomes.

Provide Tier 1 support for a suite of SaaS products via phone, email, chat and ticketing. Troubleshoot and resolve customer issues, escalate bugs to development, contribute to knowledge base content, and collaborate cross-functionally to improve support processes and customer outcomes.

As a Customer Experience hire, you will improve AI-powered support systems, resolve complex customer issues, and enhance workflows for better customer satisfaction at Kovo.

The Lightning Evangelist will engage with the Lightning community, attract new developers, organize calls, and support business development efforts.

Manage the configuration, security, and data quality of Salesforce. Responsibilities include user management, data governance, automation, reporting, and release management, while collaborating with stakeholders for improvements.

The Customer Success Manager at Antenna will manage critical customer relationships, ensuring engagement and growth through tailored applications of Antenna's data and products.