Top Customer Success & Experience Jobs in Indianapolis, IN

Manage a portfolio of strategic accounts through onboarding, adoption, and renewal. Serve as trusted advisor, run executive reviews, drive time-to-value, enable customer advocacy, align cross-functional teams, and support upsell/expansion.

Manage a portfolio of 60–75 mid-market customers: lead onboarding, implementation, product adoption, and renewals; monitor customer metrics and satisfaction; advocate customer needs to product and engineering; contribute to operational improvements; and apply AI tools to improve CSM workflows and outcomes.

Act as primary user contact to resolve technical and logistical issues across channels, investigate incidents, escalate bugs to product teams, manage returns/replacements, and collect structured user feedback to improve products and documentation.

As a Technical Support Engineer, you will resolve complex software issues, provide customer support, collaborate with engineering, and ensure timely resolutions for high-profile clients.

Manage end-to-end digital media campaigns (display, email, newsletters) as the primary client contact. Oversee contracts, asset collection, trafficking/QA, optimization, reporting, billing, and cross-team collaboration to ensure campaign delivery and client satisfaction.

Provide frontline support for AgencyBloc's SaaS products via phone, email, chat, and video. Troubleshoot issues, deliver brief training, drive product adoption, meet client satisfaction metrics, and collaborate with internal teams to resolve client concerns and improve processes.

Own end-to-end customer engagements for sewer inspection data migrations and CMMS integrations. Run discovery calls, scope work, execute ETL and data validation using SewerAI API and ProServe tooling, apply NASSCO coding standards, build reusable scripts, and coordinate with product, engineering, and account teams to deliver validated integrations and migrations.

Lead and develop the Customer Success team, own gross dollar retention and account health, partner with Sales on renewals and expansion, translate customer feedback to Product and Data Science, modernize CS tooling and incorporate AI into the retention and expansion motion.

Provide end-to-end technical support and ownership of customer cases, drive product adoption, onboard and train customers, create knowledge base content, escalate issues to internal teams, and act as the technical advocate for customers.

Manage 25–30 new customer onboarding projects monthly, guiding beauty and wellness business owners through product adoption, training, account configuration, and activation. Create tailored onboarding plans, prioritize key features (including payment processing), track engagement, and collaborate cross-functionally to improve the onboarding experience.