About SewerAI Corporation
SewerAI is transforming underground infrastructure management through AI-powered inspection and risk analysis. Our platform helps contractors, engineering firms, and utilities unlock valuable insights from sewer inspection data—turning hours of manual video review into actionable intelligence in minutes. After doubling our customer base over the past year, we’re now entering an exciting phase of accelerated growth.
About The Role
We're hiring a domain-first Professional Services Engineer who brings real sewer-inspection field expertise and wants to grow into technical delivery. As SewerAI scales rapidly, you'll own customer engagements end-to-end — from the first discovery call through validated delivery of a data migration or CMMS integration — becoming the trusted technical face for the customers you own.
This is not a traditional software-engineering role. You'll bring deep fluency in CCTV inspection, NASSCO standards, and inspection data quality, and you'll learn to use AI-assisted tooling to script, map, and transform data against the SewerAI API. Reporting into the ProServe team inside Engineering, you'll work directly with cities and utilities to solve the messy, real-world data problems that sit at the core of what we do.
Key Responsibilities
Customer Engagement & Delivery
Own the full engagement lifecycle — from technical discovery through scoping, ETL execution, and delivery — as the single accountable owner on each customer account.
Run discovery and intake calls with city operations and IT teams; produce Scoping Summaries that translate field realities into clear technical requirements.
Lead weekly customer check-ins, keeping engagements on track and resolving issues before they escalate.
Serve as the primary technical point of contact for your accounts, building trusted relationships with utility and contractor stakeholders.
Data Migration & Integration
Execute legacy data migrations into Pioneer, validating inspection data quality at each stage of the process.
Stand up and configure CMMS integrations (Cityworks, Cartegraph) against the SewerAI API.
Use AI-assisted tooling and the ProServe CLI/SDK to script, map, and transform customer data — with support from Engineering where needed.
Build reusable scripts and patterns over time that make the next engagement faster and more consistent.
Data Quality & Validation
Apply NASSCO coding standards (PACP/LACP/MACP) to validate inspection data submitted by customers prior to migration.
Identify and resolve data quality issues — coding errors, format mismatches, incomplete submittals — in collaboration with the customer and internal teams.
Maintain thorough documentation of engagement activity, data decisions, and delivery outcomes.
Cross-Functional Collaboration
Partner with Technical Account Managers, Product, and Engineering to surface customer feedback, flag data edge cases, and continuously improve the ProServe delivery process.
Contribute to the development of ProServe playbooks, intake templates, and QA standards as the team scales.
Qualifications
No CS degree or software-engineering background required — this is a domain-first hire.
Hands-on field experience in sewer or wastewater inspection (CCTV, SSES, or similar programs).
Direct experience with inspection data and submittals — coding, QAQC, exports, or data management — for a contractor, utility, or engineering firm.
Fluency with NASSCO standards; PACP/LACP/MACP certification preferred, or the background to certify quickly.
Nice to have: prior contractor, utility, or engineering-consulting background; any exposure to scripting, SQL, or data tooling, even at a hobby level.
Skills & Competencies
Customer-facing confidence — comfortable running a discovery call with a city's operations or IT team and keeping it on track.
Strong ownership and follow-through; able to manage ambiguity and changing customer environments without losing momentum.
Practical communicator who translates technical topics into plain language for non-technical stakeholders.
Genuine curiosity about messy, real-world data problems and willingness to learn AI-assisted scripting, ETL work, and API tooling without an engineering background.
Exceptional attention to detail, particularly around data quality validation and NASSCO coding standards.
Compensation & Benefits
Base Salary: $90,000-120,000
Equity opportunities available
Benefits include:
Medical, Dental, Vision, Basic Life, 401(k), and more
Unlimited PTO
Tools and resources to support success
Competitive compensation with high-growth potential
Join the fastest-growing team in wastewater tech and help modernize critical infrastructure with AI. You’ll own high-visibility projects, influence how our brand meets the market, and see your work drive measurable impact for customers and communities.
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SewerAI is proud to be an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination or harassment on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. All your information will be kept confidential according to EEO guidelines.
Skills Required
- Hands-on field experience in sewer or wastewater inspection (CCTV, SSES, or similar programs).
- Direct experience with inspection data and submittals (coding, QAQC, exports, or data management).
- Fluency with NASSCO standards.
- PACP/LACP/MACP certification.
- Prior contractor, utility, or engineering-consulting background.
- Exposure to scripting, SQL, or data tooling (even hobby level).
- Customer-facing confidence and ability to run discovery calls with operations and IT teams.
- Strong ownership, follow-through, and ability to manage ambiguity.
- Practical communication skills to translate technical topics for non-technical stakeholders.
- Curiosity about real-world data problems and willingness to learn AI-assisted scripting, ETL, and API tooling.
- Exceptional attention to detail, especially around data quality validation and NASSCO coding standards.
What We Do
SewerAI is transforming the way utilities maintain & rehab their underground infrastructure. Through the use of Artificial Intelligence, SewerAI's AutoCode™ tools automatically detect conditions in pipeline inspection data from CCTV crawler, digital side scanners, drones, GoPros, & jetter cameras. SewerAI’s web-based platform, Pioneer™ enables contractors, utilities, & engineers to upload data, review condition reports, send & receive submittals, & collaborate on capital planning like never before. Based in Walnut Creek, CA, SewerAI was founded in Q1 of 2019 & is a funded early stage startup. It’s staff & advisors posses a combined total of over 150+ years performing condition assessments in sewer collection systems, and with tens of millions of linear feet of sewer data under management. SewerAI is committed the solutions it creates are relevant, useful, & integrate seamlessly with existing hardware, software, & industry standards for condition assessment deliverables.
