Top Customer Success & Experience Jobs in Indianapolis, IN

Own the full post-sale lifecycle for a portfolio of enterprise network customers: drive adoption, define success metrics, run QBRs/EBRs, manage renewals and expansions, log activity in Salesforce, and act as the customer advocate internally to ensure retention and growth.

Manage SMB customer lifecycle to reduce churn and drive renewals. Maintain billing/subscription accuracy, Salesforce data cleanliness, and coordinate with Sales, Finance, and Account Executives on upsells, contracts, and offboarding. Serve as voice of the customer, support product adoption, and help optimize accounts through ongoing engagement and project coordination.

Serve as the strategic partner and primary relationship owner for a portfolio of managed services customers. Drive customer adoption, satisfaction, retention, profitability, and recurring revenue through executive engagement, QBRs, technology roadmaps, risk mitigation, upsell/cross-sell, and cross-functional coordination with delivery, sales, and leadership.

Lead client onboarding, training, and adoption for a tax-focused platform. Coordinate implementations, deliver tailored training, design adoption plans, monitor usage, advise on workflow transformation, and relay product feedback to cross-functional teams.

Manage and grow a portfolio of client accounts to ensure retention and upsell opportunities. Serve as primary client liaison, oversee SLAs, drive usage of SaaS solutions, coordinate implementations, produce reports and QBRs, maintain Salesforce and NPS feedback, and support contract renewals and strategic planning.

The GTM Systems & Automation Lead will enhance Telnyx's revenue operations by streamlining workflows, improving system integrations, and developing durable automations across various departments.

The Appeals Representative analyzes appeals in accordance with policies and guidelines, communicates with providers, and ensures timely completion of appeals while adhering to industry standards.

Serve as primary contact for a portfolio of accounts, monitor performance, and deliver AI-driven solutions for automotive dealers and OEMs. Explain complex AI concepts clearly, collaborate with AI specialists and data scientists, identify growth opportunities, manage multiple projects, set and deliver on goals, and maintain confidentiality and a customer-first approach. Requires adaptability, strong communication, time management, and basic AI knowledge. Travel ~10%.

As a Claims Support Specialist, provide expert guidance and manage claims for clients, optimizing resolution processes and advocating for their interests throughout.

The Enrollment Advisor helps prospective patients through the onboarding process, providing information and support throughout their enrollment in Revero's program.