Top Customer Success & Experience Jobs in Indianapolis, IN

The VP, Client Services will lead revenue growth, client satisfaction, and team excellence, ensuring strategic alignment and profitability across accounts while driving innovation and collaboration.

Lead strategic delivery and governance for complex AI implementations in insurance, acting as a trusted advisor to senior stakeholders. Drive adoption, measure ROI, secure renewals and expansion, influence product strategy, mentor CEMs, and manage cross-functional risks and escalations.

The Director of Customer Success leads the customer lifecycle, ensuring value realization, effective solution adoption, and retention across all segments while collaborating with multiple departments to optimize customer experience.

The Technical Account Manager will lead partner onboarding to our Banking as a Service platform, manage technical integrations, and support ongoing partner success through communication and documentation.

Manage key client relationships in the Pharmacy Benefit Management sector, ensuring high-quality service delivery and client satisfaction while coordinating with internal teams and leading client interactions.

Design and run post-sales enablement across Implementation, Customer Experience, Support, and Data Management to shorten time-to-value, boost activation and adoption, improve resident support, and standardize data flows. Build playbooks, training, knowledge bases, asynchronous content, and feedback loops; partner cross-functionally to measure program impact and drive continuous improvement.

The Account Manager serves as the primary liaison for clients, managing communications, nurturing relationships, and ensuring successful implementation of employee health benefit solutions.

The Customer Experience Representative engages collectors, providing assistance via chat, email, and phone support. They resolve inquiries, document interactions, collaborate with teams, and gather feedback to improve customer experience.

The Technical Account Manager will serve as a technical advisor to paper and pulp customers, optimizing product implementation and fostering relationships to improve operations and drive retention.

Manage a portfolio of large, complex clients to drive retention, upsell, utilization, and ROI. Serve as trusted advisor, develop client goals and retention/upsell plans, lead business reviews and onboarding, coordinate cross-functional teams, negotiate renewals, mitigate escalations, maintain CS/CRM records, and participate in CS improvement initiatives.