Top Customer Success & Experience Jobs in Indianapolis, IN

Manage and grow enterprise Medicare and health‑insurance BPO client relationships. Serve as primary client liaison, ensure operational and contractual KPI delivery, lead business reviews, drive performance improvements, manage financials and account expansion, oversee scaling and compliance with CMS/Medicare rules, and deliver data‑driven insights and reporting.

Provide expert client support for mortgage loan registration and structuring, analyze AUS findings and DTI scenarios, resolve escalations, deliver training, create documentation, and collaborate cross-functionally to drive client success and process improvements.

Lead a global, revenue-generating customer training organization owning curriculum strategy, content development, LMS operations, P&L, team management, integrations, and cross-functional enablement to drive learner adoption and training revenue.

Manage law firm partners by analyzing performance metrics, diagnosing issues, and driving improvement through data-driven partnerships. Collaborate with teams and communicate effectively to enhance client outcomes.

The Regional Manager, Customer Experience and Success leads technical customer engagements, oversees team development, manages complex accounts, and collaborates cross-functionally while ensuring customer satisfaction and retention for Dash0's observability platform.

The Enterprise Customer Success Manager at Canonical is responsible for onboarding customers, managing relationships, identifying growth opportunities, and collaborating with cross-functional teams to enhance customer satisfaction.

Join Kooth's Talent Network to connect with future opportunities in various roles related to youth mental health support, marketing, and clinical operations.

The Managed Services Account Manager leads client relationships, coordinates service delivery, advises on technology strategy, identifies growth opportunities, and contributes to internal initiatives within the fintech sector.

Manage a book of 100+ customers using digital/tech-touch strategies to drive engagement, retention, renewals, and expansion. Maintain customer records, analyze usage and satisfaction data, implement automation and workflows, develop one-to-many content, and collaborate cross-functionally to optimize customer journeys and meet renewal/upsell targets.

As a Cvent Freelancer, you'll build and manage event registration sites, customize attendee journeys, and support various event formats. You'll generate reports, troubleshoot issues, and collaborate with teams to ensure smooth execution while managing multiple projects simultaneously.