Top Customer Success & Experience Jobs in Indianapolis, IN

Lead technical onboarding for Embrace customers by configuring and validating integrations, SSO, and rostering. Run SQL queries to validate data, document technical setups, escalate defects, and support go-live while coordinating with implementation teams and customer IT administrators.

Lead and coach a team of 5 Dedicated CSMs across the Americas to drive retention, expansion, and net revenue outcomes for high-value accounts. Establish operating rhythms, capacity planning, early-warning systems for at-risk accounts, and cross-functional escalation management. Champion AI-assisted workflows and data-driven playbooks to scale account monitoring and drive operational efficiency while influencing Product, Sales, and Operations with voice-of-customer insights.

Provide remote customer support via phone, email, and chat; resolve account questions and issues; document interactions in CRM/ticketing systems; escalate complex cases; follow up on open cases; collaborate with team to improve customer satisfaction.

Lead and coach a team of senior Customer Success Managers for North America Enterprise. Protect and grow enterprise revenue by driving retention, reducing churn, and uncovering expansion. Build playbooks and proactive intervention strategies, use data to forecast risks and optimize portfolios, and act as executive escalation and cross-functional partner to ensure successful customer journeys and renewals.

Manage carrier integrations lifecycle for Employee Navigator: onboard carriers, maintain connections, troubleshoot issues, test and assure integration quality, collaborate with product and client success teams, and support clients and carriers during implementations while recommending process improvements.

Drive customer adoption, onboard and support technical customers, identify expansion opportunities, manage renewals and risk mitigation, translate technical needs to product/engineering, and deliver strategic account plans and reviews.

Own client relationships to ensure satisfaction, retention, and renewals. Manage account health, AR risk, escalations, and quarterly business reviews. Drive revenue expansion via upsell/cross-sell, maintain CRM records, create SOWs for standardized/sub-$20k engagements, and meet inside sales quotas.

Serve as primary advocate for a portfolio of enterprise customers, lead onboarding and adoption, build and execute success plans, monitor customer health, drive renewals and expansions, manage escalations, and collaborate across Sales, Product, Support, and Services to deliver measurable business outcomes.

Lead post-sale strategy for ~15 high-value enterprise accounts, drive outcome-focused engagement cadences, conduct use-case discovery, analyze usage and adoption data to identify risk and expansion, partner with Sales and cross-functional teams to deliver enablement and measurable business impact, and manage stakeholders to secure renewals and organic growth.

Lead multiple large, Salesforce-centric enterprise implementations of the Revenue.io platform. Manage project plans, customer communications, configuration, training, change management, issue resolution, cross-functional coordination, and drive adoption and upsell identification.