Top Customer Success & Experience Jobs in Indianapolis, IN

The Principal Sales Engineer engages customers to address data integration challenges, particularly migrating from mainframe to cloud, while supporting the sales team and delivering technical presentations.

The Technical Support Specialist will troubleshoot technical issues, provide customer support, maintain documentation, and enhance skills for effective service delivery.

The Customer Support Specialist will manage customer support inquiries, resolve issues, process refunds, and provide feedback to improve products.

The Customer Solutions Manager enriches client relationships by driving data adoption, providing analytics insights, and identifying growth opportunities. Responsibilities include client engagement, data storytelling, and advocating for client needs internally.

Lead strategic enterprise customer relationships to drive adoption, retention, expansion, and measurable business outcomes. Act as trusted advisor to executive stakeholders, create and execute success plans, run executive reviews, influence customer roadmaps, coordinate cross-functional teams, mitigate risk, and drive process and operational improvements while mentoring peers and advocating for customers.

Manage inbound client relationships and qualification, conduct discovery calls, coordinate technical consultations, maintain pipeline in Zoho CRM, manage proposals and contracts, support retainer growth and renewals, liaise with technical teams, and drive client retention and upsell opportunities in a remote, relationship-focused role.

Manage a portfolio (~30) of customers through onboarding, adoption, growth, renewal, and expansion. Build relationships across buyer levels, assess customer health and churn risk, enable customers on the product, oversee delivery projects, and continuously improve tools and processes to drive adoption and success.

Join the Specialisterne Talent Community for neurodivergent job seekers, offering resources like skill-building and workshops for employment search support.

Guide clients in technical implementation of AI-driven solutions, managing integration, onboarding, and go-live processes while ensuring project success.

The Customer Success Business Partner will drive customer adoption, retention, and expansion by managing enterprise accounts, leading reviews, and ensuring value realization from Lyric's platform.