Top Customer Success & Experience Jobs in Indianapolis, IN

Serve as primary implementation and operational lead for assigned customers, coordinating cross-functional teams to ensure onboarding, delivery, escalation management, SOW support, adoption, renewals, and long-term customer success.

Lead cross-functional CX teams to deliver and optimize benefits communication and engagement across a client book. Develop integrated communication strategies, monitor KPIs, manage escalations, identify upsell and renewal opportunities, enable best-practice adoption of tools (Sofia, MyChoice App), partner with sales/onboarding, and mentor staff to improve client retention and service delivery.

The Customer Success Manager will guide customers in implementing e-commerce solutions, build trusted relationships, analyze data for sales growth, and ensure exceptional service while overseeing customer journeys in a SaaS setting.

Manage a portfolio of California large-group employer clients (100–2,000 lives), lead renewals, open enrollment, compliance, vendor deployment, and member education. Design benefit strategies, create presentations and financial reporting, strengthen client relationships, and collaborate with internal teams to improve service delivery.

As a Customer Support Representative, you will assist customers with health insurance queries across multiple channels, resolve issues, and advocate for product improvements while maintaining high productivity and empathy.

Manage a portfolio of advertisers, drive campaign success, and maintain client relationships. Advise on strategy, generate reports, and lead client meetings.

The Associate Linux Support Engineer will provide technical support, troubleshoot Linux issues, and enhance customer satisfaction while learning and contributing to Canonical's services.

Own a portfolio of co-development client accounts as primary contact. Maintain satisfaction, monitor account health, partner with production to mitigate risks, drive quarterly account growth, manage CRM records and reporting, and represent the company at industry events.

Manage post-sale relationships with strategic SaaS customers, drive onboarding and adoption, educate finance teams, identify upsell/cross-sell opportunities, own expansion pipeline and forecasts, manage renewals to minimize churn, and collaborate cross-functionally to advocate customer needs.

The Client Success Manager will manage client campaigns, optimize performance, analyze data, build relationships, and drive retention for long-term growth.