Top Customer Success & Experience Jobs in Indianapolis, IN

The Manager, Talent Solutions will develop employer partnerships for hiring IT graduates, ensuring a sustainable talent pipeline and achieving employment goals.

The Customer Support Engineer will handle technical issues, work closely with customers, perform field services, and advocate for account priorities while ensuring customer satisfaction.

Lead and expand enterprise merchant partnerships across fintech, payments, and eCommerce. Create data-driven account plans, drive GMV growth, manage renewals and negotiations, run QBRs, coordinate cross-functional initiatives (product, marketing, data, ops), and use AI-driven insights to personalize strategies. Must influence C-suite stakeholders and travel 30–40% for client engagements.

The Assistant Photo Manager aids the Photo Manager in leading the Photo Department, focusing on operations, team development, and achieving revenue and guest satisfaction targets through effective coaching and management.

Lead and expand a Customer Success team for a digital health SaaS, drive strategic outcomes across health system accounts, manage implementations, advocate for clients, track KPI-driven account health, participate in product roadmap and cross-functional collaboration to increase engagement, retention, and upsell.

The Training Specialist will host web meetings, guide customers on using Contractor Foreman software, and provide advice based on customer needs. Effective communication skills and knowledge of construction management are essential.

Lead the creation and operation of a Customer Success function to drive onboarding, adoption, retention, and expansion. Build playbooks, instrument CS metrics (TTV, NRR, health score, churn), manage tiered engagement models, present business reviews to executives, maintain knowledge resources, and coordinate with Product, Support, and Sales to reduce churn and grow customer revenue.

Design, deliver, and evolve role-based training and change management programs for transit agency customers. Lead remote and onsite training, create scalable learning content (videos, KB articles, webinars), enable internal teams, leverage AI tools for content, and measure impact via adoption and training satisfaction metrics.

Seeking professional Spanish ↔ Swedish translators with experience in translation, localization, and familiarity with various sectors, including legal.

The role requires a proactive Client Success & Underwriting Specialist to support clients during the underwriting process, ensuring clear communication, managing information submissions, and enhancing client experiences while coordinating with insurance carriers and coaches.