Top Customer Success & Experience Jobs in Indianapolis, IN

Lead end-to-end onboarding for newly contracted healthcare clients on the Phreesia SaaS platform. Manage project timelines, product configuration, workflow setup, staff training, and go‑live milestones. Monitor adoption and KPIs, escalate risks, document configurations, and surface product feedback to Product Management while collaborating with Success, Support, Sales, and Product teams.

Manage post-sales relationships for staffing and RPO clients: lead onboarding and integrations, build success plans, train client teams, analyze ROI metrics, drive adoption and upsell, and advocate customer needs to product and engineering.

Own post-sales relationships for Fortune 500 clients, lead enterprise-scale implementations and HRIS/ATS integrations, develop executive success plans, train client teams, analyze and present ROI/KPIs, drive adoption and upsells, and represent customer needs to Product and engineering to ensure compliance and strategic impact.

Own post-sales relationships for a portfolio of Series B+ tech clients, lead implementations and onboarding (including ATS/HRIS API integrations and SSO), develop success plans tied to hiring goals, train client teams, analyze and present ROI metrics, advocate customer needs to product, and drive adoption and upsell across Symbal's AI recruiting platform.

Lead and grow the Client Support organization, oversee technical support analysts and client advocates, own escalation management, optimize support processes and tooling (ticketing, automation, AI), coordinate with Onboarding and Engineering for go-lives and releases, and drive performance, staffing, and continuous improvement across client support.

Manage a book of employer benefits clients as the primary contact: advise on benefits strategy, lead renewals, ensure compliance (e.g., 5500 filings), coordinate internal service teams, conduct enrollments and client meetings, and grow business through cross-sales.

Provide front-line privacy-focused customer support: troubleshoot account and subscription issues, escalate complex technical problems, drive product adoption and retention, create training and educational content, and relay customer feedback to product teams.

Lead operational execution of community strategy by standardizing processes, managing escalation tracking in Salesforce, coordinating with RevOps/Analytics, enabling Customer Success and Sales, driving retention and partner engagement, maintaining SOPs/playbooks, tracking metrics and surveys, and supporting community marketing and events.

Manage day-to-day client relationships to drive adoption and value realization. Track and analyze usage metrics, identify risks and expansion signals, coordinate cross-functional teams, maintain documentation and success plans, and support Account Executives with data-driven handoffs and renewal readiness.

Serve as the primary customer contact to ensure satisfaction and success: onboard customers, drive product adoption, identify upsell/cross-sell opportunities, manage renewals, gather and analyze feedback, collaborate with sales and product teams, and travel for system installations.

Provide executive support to founders while acting as primary customer and partner contact: manage calendars, handle high-volume customer inquiries via Stripe and Proton Mail, analyze feedback into reports, implement automation and standardized replies, coordinate developer partners and vendors, arrange travel, take meeting minutes, and maintain professional documentation and discretion.

The Senior Director of Community will lead community strategy, engagement, and retention for a new AAA game, focusing on community management, social media, and influencer partnerships while building a dedicated team to enhance player relations and game visibility.