Top Customer Success & Experience Jobs in Indianapolis, IN

The Senior Solutions Consultant will drive complex deals, provide technical solutions, mentor peers, and build reusable assets while collaborating with sales and technical teams.

As a Senior AI Controls Solutions Engineer, you'll operationalize Phaidra's AI solutions for enterprise data center customers, collaborating with teams to model facilities and define product requirements, applying deep knowledge of control systems and AI technologies.

The role involves providing operational support to the sales organization, managing accounts, and ensuring adherence to sales processes while utilizing Salesforce.

As an Implementation Manager for Payroll & Benefits, you'll manage implementations for clients, ensuring smooth onboarding and optimal system setup while providing expert guidance on payroll and benefits processes.

The Director of Customer Success leads enterprise bank and credit union accounts, focusing on customer relationship management, growth, and satisfaction while mentoring a team and collaborating with Product and Engineering.

As an Associate Technical Onboarding Manager, you will manage the onboarding process for new customers, gather technical requirements, and ensure quality customer experience through project management.

As a Partner Success Engineer at Deepgram, you will drive partner engagement, manage technical enablement, and ensure successful integration of AI solutions, while continuously optimizing workflows and fostering collaboration across teams.

Manage an enterprise portfolio end-to-end to drive adoption, retention, renewals, and expansion. Use customer health and utilization data to forecast risk, recommend corrective actions, and enable customers to realize value. Build executive relationships, guide implementations and learning strategies, and collaborate with sales to meet gross and net retention goals.

Own the onboarding phase for VelocityEHS customers: manage product setup, mentor and train customers, project-manage a portfolio of onboardings, drive early adoption, document progress and time-to-value, and collaborate cross-functionally to improve onboarding processes and metrics. Customer-facing role with emphasis on communication, organization, and basic problem solving.

Manage a portfolio of Talent Finder Core and Pro clients, build consultative relationships, drive product adoption, monitor at-risk accounts, deliver executive business reviews, partner with Sales for upsells/renewals, and provide high-touch recruitment services for Pro clients including candidate searches, job postings, outreach, and campaign execution.