Top Tech Jobs & Startup Jobs in Indianapolis, IN

Provide Level II help desk support for managed services clients: resolve phone and ticketed issues, escalate and assist Level I, maintain KB and documentation, configure endpoints, troubleshoot networks, security, printers and mobile devices, and communicate SLA status.

Lead design, development, and implementation of Salesforce solutions (LWC, Apex, Visualforce) including Experience and Commerce Cloud and Accounting Seed. Build integrations (REST/SOAP, payment gateways), CPQ and Marketplace apps, mentor developers, perform code reviews, and optimize platform performance and reliability.

Triage and resolve customer support tickets for an API-driven fintech product, collaborate with product and engineering on feature requests, improve help center content, lead technical projects and reporting, and manage escalations to ensure SLA, CSAT, and TTR goals.

Provide L2 technical support for LucidLink's file-streaming/cloud networking product: triage, reproduce and debug customer issues across macOS/Windows/Linux, collect logs/dumps, escalate to engineering, and advise customers on configuration and best practices.

Qualify and engage inbound leads and outbound prospects for Territory Account Managers through research, calls, social outreach, and email; schedule meetings, maintain Salesforce data, meet activity targets, and support events and tradeshows.

Perform quantitative and qualitative analysis, build reports and dashboards, produce datasets, troubleshoot data issues, and present findings to stakeholders. Collaborate across teams and third parties to define reporting specs, improve data quality, and recommend KPIs and best practices to support decision-making.

Lead a centralized capture and growth organization driving pipeline-to-backlog conversion across four segments. Own capture process, CRM and BD tech stack, CI/PTW, long-range bookings planning, PAC and government relations, coach capture managers, evaluate AI opportunities, and report forecasting to executives.

Lead cross-program product initiatives: define a GTM request process, implement a CX priority tracker, improve roadmap management and Q4 planning, coordinate AI pricing and GTM, overhaul release notes, plan customer expansion/retention, and explore AI to improve roadmap inputs and customer-specific communications.

Own strategic relationships with enterprise Delphix customers in the central US to drive adoption, mitigate risk, secure renewals, identify expansion, coordinate cross-functional teams, measure KPIs, and manage escalations.

Provide remote technical support for the Paytronix platform: diagnose and resolve customer issues, manage support cases, configure solutions, create documentation, give product guidance, collect feedback, and collaborate with internal teams to improve processes and customer outcomes.