Top Tech Jobs & Startup Jobs in Indianapolis, IN

Manage a portfolio of mid-market SaaS customers by driving adoption, retention, renewals, expansion, and measurable business outcomes. Build strategic relationships with decision-makers, monitor account health, mitigate churn, lead executive business reviews, and partner cross-functionally on customer feedback and roadmap priorities. Use Planhat, success metrics, and AI-enabled workflows to improve proactive customer engagement and contribute to scalable customer success initiatives.

Lead a team of Customer Success Managers serving mid-market customers, driving retention, expansion, adoption, and revenue growth. Recruit and develop talent, establish performance accountability, coach customer engagements, and partner cross-functionally with Sales, Product, and Marketing. Own customer health monitoring, metrics, dashboards, and scalable workflows in Planhat, including automation and AI-enabled outreach. Support strategic initiatives and change management in a fully remote, rapidly growing organization.

Manages, deploys, tunes, and integrates cybersecurity tools and environments, including SIEM, SOAR, endpoint, network, cloud, and vulnerability-management platforms. Leads security testing, automation, workflow improvements, architecture documentation, project teams, and cybersecurity program initiatives. Requires extensive security engineering experience, Splunk administration expertise, technical leadership, and the ability to obtain and maintain a DOE L/Q security clearance and federal PIV card.

Serves as the filtration products subject matter expert, driving sales growth through opportunity planning, customer relationship development, technical solution support, and account handoffs. Provides filtration guidance across industrial applications, trains branch teams, conducts seminars, manages vendor relationships, represents the company at trade events, and maintains territory activity and CRM records. Requires travel within the assigned territory.

Administer and optimize a 700-user Salesforce environment, including reports, dashboards, Flow automation, permissions, data quality, migrations, integrations, releases, and storage policies. Translate sales, marketing, and finance requirements into scalable solutions, manage technical documentation and change control, resolve user issues with IT, audit platform best practices, and lead user training and adoption. The role requires Salesforce certification and extensive hands-on administration experience.

Manages end-to-end implementation projects for client accounts, coordinating internal and external teams, stakeholders, schedules, budgets, billing, communications, quality assurance, and issue resolution. Partners with Sales and Consulting on complex multi-solution engagements, maintains project plans and financial tracking, supports client-specific content and systems, and ensures successful delivery and customer satisfaction.

Develops and improves Stripe’s pricing strategy, monetization processes, pricing playbooks, data insights, and self-service tooling. Partners cross-functionally with Product, Engineering, Finance, and Sales to identify growth opportunities, accelerate pricing decisions, and improve pricing systems and workflows. The role requires strong analytical judgment, SQL proficiency, storytelling, and the ability to lead strategic initiatives in a complex, fast-paced technology environment.

Develops technical partnerships with consulting firms, systems integrators, and global systems integrators. Builds repeatable Stripe solutions, supports strategic presales, leads technical enablement and solution deep dives, engages executive and technical stakeholders, creates implementation content and demonstrations, and communicates partner feedback and business outcomes internally. The role combines solutions architecture, technical consulting, partner development, enterprise integration guidance, and joint go-to-market execution.

Principal Engineer responsible for architecting, building, testing, deploying, and operating full-stack TypeScript applications. The role leads React and Next.js front ends, Node.js services, APIs, cloud infrastructure, integrations, databases, CI/CD, observability, security, and AI capabilities. It owns products end to end, establishes engineering standards, partners with creative and operations teams, and provides technical leadership on client projects. Strong autonomy, communication, architecture, and production operations skills are required.

Leads hands-on development of production agentic AI capabilities for Humana’s NBA platform. Designs multi-step AI workflows, integrates LLMs, builds RAG and vector-search systems, develops user-facing AI experiences, and establishes evaluation and reliability frameworks for regulated healthcare use. Leads a small engineering team and contractors, partners with product and frontend teams, and promotes AI-assisted development practices.

Leads development of production-scale machine learning and reinforcement learning systems for Humana’s Next Best Action platform. Designs decision policies, simulations, offline evaluations, and monitoring strategies; builds scalable pipelines using Python, PyTorch, Databricks, PySpark, Ray RLlib, and MLflow. Owns models throughout their lifecycle and provides technical direction on architecture, experimentation, deployment, and constraint-aware decision-making.

Lead product strategy, roadmap, and backlog for Humana’s Next Best Action data foundation. Translate business needs into scalable data capabilities, requirements, and user stories; partner with business, data, engineering, architecture, and product teams; manage dependencies and risks; and ensure data assets support decisioning, personalization, reporting, measurement, and channel activation.

Leads development, configuration, integration, testing, troubleshooting, and sustainment of enterprise ERP capabilities supporting Maintenance, Repair, and Overhaul operations. Collaborates with business users, technical teams, and project leaders to define solutions, optimize processes, document interfaces, and support SAP, iMRO, MES, and Plant Maintenance systems. Provides configuration management, functional specifications, executive updates, and leadership for integration projects in a remote environment.

Leads Tier 1 and Tier 2 SaaS customer support teams, managing coaching, staffing, queues, service levels, quality, escalations, and performance metrics. Partners with Product, Engineering, Implementation, Customer Success, and Quality to resolve issues and improve support processes. Uses customer insights, analytics, AI, automation, and self-service tools to improve efficiency, scalability, and customer experience.

Provides strategic and operational HR partnership to assigned business units, supporting employee relations, performance management, organizational design, compensation, talent management, coaching, and workforce engagement. The role advises leaders, resolves workplace conflicts, implements people programs, supports policy compliance, and partners with Recruiting and Finance. It requires strong relationship-building, communication, discretion, and the ability to operate effectively in a high-growth environment.