Top Hybrid Customer Success & Experience Jobs in Washington DC,

Drive onboarding and user adoption of Altana's AI-powered solutions for the Mexican government, ensuring customer success through training, support, and relationship management, while identifying growth opportunities.

The Strategic Account Manager will manage relationships with key Food and Beverage sellers, drive account growth, and advocate for client needs within product teams.

The Senior Sales Engineer will deliver technical product presentations, gather customer requirements, lead product evaluations, and design test plans while maintaining a customer-obsessed focus in all interactions.

Manage retention, renewals, and expansion for a portfolio of customers. Drive upsell/cross-sell, prospect within accounts, lead renewal negotiations, run strategic account planning and business reviews, identify issues early, and coordinate cross-functional teams to deliver measurable customer outcomes while maintaining forecast and pipeline visibility.

Lead end-to-end migrations from legacy platforms to CoCounsel Tax, driving discovery, readiness planning, enablement, adoption tracking, and cross-functional coordination. Create migration artifacts, run customer and internal working sessions, support onboarding and training, synthesize field feedback for product improvements, and help produce customer success stories.

As a Solutions Architect at Cohere, you'll grow the Public Sector business, develop technical pre-sales and post-sales solutions, and lead customer relationships, fostering adoption through technical guidance and hands-on engagement.

Serve as primary post-sale contact for corporate, nonprofit, association, and foundation clients. Lead onboarding, manage integrated marketing and data solutions, coordinate cross-functional teams, deliver campaigns on time, analyze performance, drive client retention, and identify upsell opportunities while maintaining Salesforce and project management records.

The AI Success Engineer drives adoption of OpenAI products for government clients, ensuring technical readiness, mapping workflows, and guiding deployment while fostering strategic customer relationships and maximizing the value of AI solutions.

Lead operations of the Customer Experience Center, coordinating presentations and managing engagement strategies to enhance customer satisfaction and business growth.

The Account Manager is responsible for managing client relationships, developing strategic partnerships, and driving business growth through collaboration with teams and clients.