Top Hybrid Customer Success & Experience Jobs in Washington DC,

Manage a portfolio of 100–140 dealer accounts to drive retention, utilization, and upsell of vAuto products. Build relationships, perform needs assessments, lead launches, conduct onsite/virtual engagements, develop turnaround plans for at-risk clients, and drive revenue growth through product expansion and best-practice sharing.

Serve as Datadog technical expert for partner channels, driving partner onboarding, enablement, joint initiatives, demos/PoVs, feature adoption, and advocating partner technical needs internally to ensure successful deployments and adoption.

The Senior Customer Service Systems Manager designs and optimizes technology for operations, focusing on AI solutions to enhance customer experience and reduce costs.

Lead strategic advisory and post-sales engagement for a portfolio of Enterprise accounts. Drive retention, revenue realization, and customer advocacy by building executive relationships, managing account strategy, assessing technical health, mitigating risk, and coordinating cross-functional resources. Mentor team members, influence product roadmap with customer insights, and ensure consistent forecasting and operational hygiene to maximize long-term customer value.

The Senior Associate will lead customer transformation projects, enhance client relationships, mentor junior staff, and implement omnichannel strategies to improve customer service effectiveness.

Assist clients with account inquiries, manage client relationships, and support financial advisors in delivering client service.

Serve as the primary technical contact for enterprise customers: design scalable solutions, run POCs, troubleshoot complex issues, deliver training and demos, advise on best practices, gather customer feedback to influence product roadmap, and collaborate with sales, PDE, and account teams to ensure successful platform adoption.

Own the post-contract support experience for enterprise customers as the primary technical contact. Manage escalations, provide proactive recommendations, collaborate with product and engineering, deliver quarterly support reviews, ensure incident response and SLA adherence, and maintain deep Cloudflare and networking knowledge. Travel up to 25% and work one weekend per quarter.

As a Federal Sales Engineer, you will leverage security expertise to present solutions, collaborate with teams, and drive customer engagements as part of CrowdStrike's mission to stop breaches.

Lead federal customer relationships to drive product value, adoption, and growth. Onboard and advise executive sponsors, translate business needs into product solutions, iterate onboarding strategy, gather customer feedback, and collaborate cross-functionally to meet transformational goals.