Top Hybrid Customer Success & Experience Jobs in Phoenix – Mesa – Scottsdale, AZ

The Platform Success Manager guides clients in utilizing Sequoia's benefits, systems, and HRIS, ensuring optimal adoption and satisfaction while managing projects and fostering relationships.

Manage client relationships and case progression from intake through resolution for family law matters. Coordinate with attorneys, draft and manage documents, resolve escalations, identify process improvements, track client success metrics, and drive growth through proactive client support.

Manage and grow key client relationships for managed transportation by coordinating daily shipments via phone, email, and web portal; resolve shipping issues, ensure billing accuracy, file claims, and educate clients on Echo's technology.

Own and build the post-sales operating system: reporting, CS platform implementation and administration, health scoring, CSAT/NPS programs, data governance, customer communications, renewal operations, and automation. Partner cross-functionally to create a single source of truth and operational cadence that drives retention, renewals, and scalable delivery.

Lead end-to-end customer migrations from legacy platforms to CoCounsel Tax, plan readiness, run discovery, create adoption artifacts, enable stakeholders, track migration health, gather feedback, and inform product and marketing through cross-functional collaboration.

Lead and grow a multi-channel Customer Experience team, launching phone and chat support, defining operating rhythms, coaching, and managing escalations. Use data, help-desk workflows, and AI/automation to measure and improve service levels, quality, capacity, and customer outcomes while partnering cross-functionally to drive product and process improvements.

Answer daily participant phone inquiries for defined contribution plans. Assist with distributions, rollovers, loans, electronic funds transfers, tax forms, and account maintenance. Research and resolve routine issues, follow risk and department guidelines, and escalate complex problems to supervisors.

The Manager - Strategic Corporate Deployment is responsible for ensuring a seamless customer experience by bridging the gap between sales and implementation, leading deployments, driving adoption, and enhancing customer satisfaction through effective relationship management and operational improvements.

The Support Engineer will troubleshoot complex network issues, improve processes, deliver actionable product suggestions, and support customer networks remotely.

Manage and consult on customer implementations: translate stakeholder requirements into project scopes, configure and test the product, onboard and train users, map clinical workflows, and build dashboards, KPIs, and data-driven alerts to drive customer success.