Top Hybrid Customer Success & Experience Jobs in Phoenix – Mesa – Scottsdale, AZ

Lead onboarding and activation of POS solutions for SMB clients, advise BD teams on merchant services and VAR partnerships, manage activation milestones and escalations, deliver trainings and enablement, create sales/playbook materials, and implement process improvements to drive client retention and activation.

Act as primary liaison for Commercial & Investment Bank clients: support bankers, manage escalations, coordinate onboarding and large implementations, run project plans and meetings, assist RFPs, collaborate with KYC, risk and operations, and drive retention and growth.

Serve as the primary liaison for Commercial & Investment Bank clients, managing relationship health, escalations, implementations, onboarding, renewals, and cross-functional coordination to drive retention, growth, and client satisfaction.

As a Mortgage Advisor II, you'll evaluate applicants' financial status, advise on mortgage products, assist with applications, and maintain communication throughout the mortgage process.

The Client Success Manager II at Luxury Presence manages client relationships, implementing marketing strategies, guiding website builds, and ensuring client success throughout their lifecycle.

Lead and scale Customer Success to ensure outcome-based value realization, reduce churn, increase retention and expansion, build segment-specific playbooks, orchestrate cross-functional execution, run executive engagements and QBRs, hire and develop CS leadership, and own CS metrics and governance to protect revenue and drive growth.

Provide high-volume, white-glove consumer support via inbound/outbound phone, email, and text. Make 300+ daily warm dials, qualify buyers/sellers, resolve issues, and connect consumers to premium real estate professionals while meeting performance metrics in a hybrid Scottsdale, AZ role.

Resolve payroll tax notices for customers by researching discrepancies, communicating with government agencies, documenting cases, collaborating with cross-functional teams, and using AI tools to improve processes while delivering excellent customer service.

As a Customer Experience Agent, you will ensure customers have a positive experience by resolving issues, managing orders, and improving processes. This role offers hands-on experience in a fast-paced environment and encourages problem-solving skills.

The role involves designing and improving Attack Surface Intelligence programs, managing data analysis, educating management, and providing actionable intelligence based on extensive cyber security experience.

The Support Engineer will troubleshoot complex network issues, improve processes, deliver actionable product suggestions, and support customer networks remotely.

Provide high-volume customer support via chat, phone, and email; manage multiple live chats; meet hourly productivity, SLA, and quality metrics; self-serve using internal tools and AI; escalate and partner cross-functionally to resolve issues; identify trends and improve processes; maintain knowledge documentation.