Top Hybrid Customer Success & Experience Jobs in Phoenix – Mesa – Scottsdale, AZ

Manage a portfolio of high-value customers as their dedicated technical and payroll support advisor. Build trusted relationships, resolve payroll and benefits inquiries, educate customers on products, identify and mitigate churn risk, and advocate for customer needs internally. The role requires cross-functional collaboration, strong product and payroll expertise, effective communication, creative problem-solving, and responsible use of AI-assisted tools while maintaining compliance and data privacy.

Provide guidance and solutions to clients, assist with technical issues, and communicate effectively with real estate professionals.

As a Customer Experience Agent, you will ensure customers have a positive experience by resolving issues, managing orders, and improving processes. This role offers hands-on experience in a fast-paced environment and encourages problem-solving skills.

Manages property launches and installations by coordinating stakeholders, construction and operations teams, equipment, billing information, community meetings, signup events, marketing materials, and contract deliverables. Serves as the primary on-site communicator, resolves escalated customer issues, supports residents and VIPs, and transitions properties to ongoing account management. Requires frequent travel to project sites and telecommunications account management experience.

Manage and grow key client relationships for managed transportation by coordinating daily shipments via phone, email, and web portal; resolve shipping issues, ensure billing accuracy, file claims, and educate clients on Echo's technology.

Lead strategic customer experience operations for key accounts, including customer requests, business reviews, notifications, access requests, ticket queues, documentation, reporting, and billing coordination. Drive scalable process improvements, cross-functional collaboration, and customer communications while partnering with Technical Account Managers and teams across Sales, Real Estate, Operations, Construction, Engineering, and Accounting. Support customer satisfaction and operational excellence in the data center industry.

Lead and scale the Customer Success function for an AI-native MDR provider. Responsibilities include managing and developing CSMs, owning retention, expansion, customer health, and time-to-value metrics, leading executive customer relationships, managing escalations, operationalizing engagement models, and building scalable processes, tooling, onboarding, and enablement. The role partners closely with security delivery, engineering, sales, and product teams to ensure customer security outcomes and business value.

Answer daily participant phone inquiries for defined contribution plans. Assist with distributions, rollovers, loans, electronic funds transfers, tax forms, and account maintenance. Research and resolve routine issues, follow risk and department guidelines, and escalate complex problems to supervisors.

The Premier Account Manager will manage top attorney partners, drive their business growth, oversee portfolio performance, and enhance relationships while collaborating cross-functionally to meet goals.

The Manager - Strategic Corporate Deployment is responsible for ensuring a seamless customer experience by bridging the gap between sales and implementation, leading deployments, driving adoption, and enhancing customer satisfaction through effective relationship management and operational improvements.