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Develops and maintains infrastructure, CI/CD pipelines, cloud environments, and automated provisioning systems. Provides infrastructure support, manages change requests, participates in on-call rotation, documents procedures, and collaborates on code reviews and cross-functional delivery. The role emphasizes reliability, scalability, security, continuous improvement, and adoption of emerging DevOps technologies.

Owns complex, high-value GMP-regulated Life Sciences accounts and serves as the primary escalation and governance contact. Leads customer relationships, QBRs, compliance and quality discussions, issue resolution, risk mitigation, service improvements, and growth support. Partners with operations, quality, transportation, IT, and leadership to ensure GMP/GDP compliance, product integrity, chain of custody, temperature control, audit readiness, and patient-safety expectations.

Leads customer support operations across phone, email, and chat channels. Supervises and coaches staff, monitors call center performance metrics, manages escalations, schedules breaks, supports hiring decisions, and ensures service quality and productivity. Serves as a subject matter expert on formalwear fit, customer service systems, workflows, and business rules while collaborating with leadership and stakeholders.

Analyzes, validates, cleans, and maintains training and curriculum data across government and Navy training management systems. Performs data entry, quality control, auditing, statistical analysis, trend identification, anomaly detection, and report generation. Documents methodologies, protects data integrity, and collaborates with instructional designers, subject matter experts, and project teams. This is a temporary, on-call onsite role lasting approximately six months.

Leads commercial lines department employees by supervising daily operations, evaluating performance, training staff, managing workflows, conducting audits, and resolving employee issues. Also manages assigned commercial accounts, supports producers, services clients, develops proposals, evaluates insurance markets, maintains company relationships, and addresses customer or claims situations. Ensures quality, compliance, customer satisfaction, licensing, and continued commercial insurance expertise.

Develop a scoped software engineering project across cloud, web, mobile, or embedded systems. Interns write maintainable code, collaborate with engineering and product teams, participate in code reviews, test and debug features, document their work, and present results. The role includes mentorship and exposure to connected physical security products. This is a full-time onsite internship at Rhombus headquarters in Sacramento, California, from June through August 2027.

Lead the technical side of complex sales cycles, including discovery, solution design, proof-of-value, executive validation, and deal close. Partner with Account Executives to align technical architecture with customer outcomes, position Faros strategically, address objections, and influence competitive deals. Capture field intelligence, analyze market and buyer trends, refine demos and positioning, and inform product and go-to-market priorities.

Leads ServiceNow platform strategy, team management, Agile delivery, technical architecture, governance, administration, upgrades, integrations, and operational improvement. Mentors developers and administrators, oversees releases and sprint execution, manages technical debt and platform risks, collaborates with architects and stakeholders, and aligns roadmaps with business priorities. The role also manages vendors, licensing, deployment governance, instance operations, and automated testing.

Leads engineering operations for the Missile Defense Agency’s Targets and Countermeasures program. Manages executive engineering battle rhythms, briefings, taskers, classified workflows, technical reviews, governance documentation, CARD and PESHE updates, baseline plans, configuration control, and cross-directorate coordination. Supports senior military and civilian leadership while integrating stakeholders, contractors, partner organizations, and federal agencies.

Manages tax practice delivery, including preparing and reviewing complex individual, business, fiduciary, federal, state, and local tax returns. Oversees tax engagements, technical research, quality control, workflow allocation, client communication, staff supervision, training, and practice procedures. Identifies tax issues and planning opportunities, monitors tax law changes, supports recruiting, and ensures accurate, timely, well-documented filings.