The Role
Leads ServiceNow platform strategy, team management, Agile delivery, technical architecture, governance, administration, upgrades, integrations, and operational improvement. Mentors developers and administrators, oversees releases and sprint execution, manages technical debt and platform risks, collaborates with architects and stakeholders, and aligns roadmaps with business priorities. The role also manages vendors, licensing, deployment governance, instance operations, and automated testing.
Summary Generated by Built In
Job Details:
Role: ServiceNow Team Lead
Location: Remote (USA)
Type: Contractual.
Job Description:
We are seeking an experienced ServiceNow Team Lead to guide the technical direction, delivery execution, and day-to-day operations of our ServiceNow platform team. In this hybrid role, you will balance technical leadership with team management--mentoring developers and administrators, overseeing sprint execution, and collaborating with cross-functional stakeholders to architect scalable, high-performing platform solutions that drive business outcomes.
We are seeking an experienced ServiceNow Team Lead to guide the technical direction, delivery execution, and day-to-day operations of our ServiceNow platform team. In this hybrid role, you will balance technical leadership with team management--mentoring developers and administrators, overseeing sprint execution, and collaborating with cross-functional stakeholders to architect scalable, high-performing platform solutions that drive business outcomes.
Key Responsibilities
Team Leadership & Delivery Management
Team Leadership & Delivery Management
Direct and mentor a team of ServiceNow developers, system administrators, and business analysts, fostering technical growth and operational excellence. Manage Agile/Scrum delivery processes, including sprint planning, daily stand-ups, backlog grooming, code reviews , and release deployment oversight., Serve as the primary technical point of contact for platform initiatives, aligning technical capacity with business priorities and deadlines.
Solution Architecture &
Technical Governance . Partner with enterprise architects and product owners to design scalable ServiceNow technical solutions while prioritizing Out-Of-The-Box (OOTB) capabilities Establish and enforce development standards, code quality checks, script reviews, and update set/instance deployment governance Oversee instance administration strategy, including cloning schedules, platform upgrade planning, patch releases , and Automated Test Framework (ATF) suites
Stakeholder Collaboration & Platform Operations
Translate strategic business goals into technical roadmaps and actionable implementation backlogs
Identify technical debt, system performance bottlenecks, and architectural risks proposing clear remediation strategies, Manage vendor relationships, platform licensing alignment, and third-party integration standards across core enterprise tools.
Required Qualifications
• Experience: 6+ years of hands-on ServiceNow development and administration experience, with at least 2+ years in a technical lead, team lead, or senior developer capacity. Technical Mastery: Deep proficiency in JavaScript, HTML/CSS, GlideScripting. Flow Designer. IntegrationHub, REST/SOAP APls, MID Server configurations, and Update Set management.
• Experience: 6+ years of hands-on ServiceNow development and administration experience, with at least 2+ years in a technical lead, team lead, or senior developer capacity. Technical Mastery: Deep proficiency in JavaScript, HTML/CSS, GlideScripting. Flow Designer. IntegrationHub, REST/SOAP APls, MID Server configurations, and Update Set management.
• Core Modules: Hands-on experience architecting and supporting core ServiceNow ◦ IT Service Management ITSM: Incident, Problem, Change, Request)
• suites
• Configuration Management & IT Operations (CMDB, CSDM, Discovery)
• Asset Management (ITAM / HAM / SAM) Methodology: Proven leadership in Agile/Scrum delivery environments using tools like Jira. Azure DevOps, or ServiceNow SPM/Agile
Certifications:
◦ ServiceNow Certified System Administrator (CSA)
◦ ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
◦ At least one
Certified Implementation Specialist (CIS) certification (eg, ITSM, Discovery)
◦ ITIL v4 Foundation certification
Preferred Qualifications
• Experience leading platform upgrade cycles or multi-instance consolidation/merge projects
• Experience leading platform upgrade cycles or multi-instance consolidation/merge projects
• Certified Scrum Master (CSM) or equivalent leadership certification
• Strong executive communication skills with a track record of bridging the gap between technical execution and business strategy
Skills Required
- 6+ years of hands-on ServiceNow development and administration experience
- 2+ years in a technical lead, team lead, or senior developer capacity
- Proficiency in JavaScript, HTML/CSS, GlideScripting, Flow Designer, IntegrationHub, REST/SOAP APIs, MID Server configurations, and Update Set management
- Hands-on experience with ServiceNow ITSM modules, including Incident, Problem, Change, and Request
- Experience with CMDB, CSDM, Discovery, ITAM, HAM, and SAM
- Leadership experience in Agile/Scrum delivery environments using Jira, Azure DevOps, or ServiceNow SPM/Agile
- ServiceNow Certified System Administrator certification
- ServiceNow Certified Application Developer certification
- At least one ServiceNow Certified Implementation Specialist certification
- ITIL v4 Foundation certification
- Experience leading platform upgrades or multi-instance consolidation and merge projects
- Certified Scrum Master or equivalent leadership certification
- Strong executive communication and ability to connect technical execution with business strategy
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The Company
What We Do
At Appex Innovations, we believe in the power of technology to transform healthcare, we believe in being nimble and in continual innovation, we believe that every customer is unique and we believe in listening to our clients. With our deep expertise in the health care domain, solid resource base, constant industry interface and the drive to be the best in the industry, we strive to provide services that re-define health care in the years to come. The secret to our success is Appex Innovations commitment to our people and our work. We thrive on teamwork, intelligence, and innovation. Our bright and energetic employees, hailing from over different parts of the world, share a passion for leading the way to improved healthcare outcomes. Together we work diligently to add value to our clients.
