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Leads McCain’s North American campus recruiting and early careers strategy, including internships, co-ops, rotational programs, and entry-level hiring. Builds university and stakeholder partnerships, oversees recruiting operations, metrics, budgets, candidate experience, and talent conversion. Manages and develops a team of campus recruiting professionals while strengthening employer branding and program effectiveness.

Provide frontline support for YCharts' SaaS platform via email, chat, and phone. Troubleshoot product/data/technical issues, escalate as needed, monitor usage and customer health, share customer insights with product and engineering, create educational resources, and support process improvements to drive engagement and retention.

Owns end-to-end revenue recognition for SaaS subscriptions, usage-based billing, and professional services under ASC 606. Responsibilities include contract analysis, deferred revenue reconciliation, NetSuite billing, month-end close, reporting, technical accounting support, policy and SOX documentation, audit coordination, and cross-functional partnership. The role also designs agentic AI solutions to automate invoicing, reconciliations, and revenue workflows, while improving quote-to-cash systems and SaaS metrics reporting.

Manage strategically complex client relationships and portfolios, owning retention, expansion, and cross-channel digital marketing strategy. Lead quarterly business presentations, deliver data-backed recommendations, coordinate internal teams, and act as a Fiona platform expert. Drive departmental initiatives, process improvements, product feedback, client onboarding, and mentorship for Account Managers and Coordinators. Success is measured through retention, client satisfaction, response times, reporting accuracy, expansion, revenue growth, and team development.

Build high-performance, workflow-driven client interfaces for institutional electronic trading platforms using TypeScript and React. Integrate front-end applications with C++, Python, distributed backend services, real-time data, and data pipelines. Translate complex trading and market-data workflows into intuitive experiences, optimize performance, establish UI engineering best practices, and contribute to reusable frameworks, component libraries, and developer tooling while collaborating with product, business, quantitative research, and engineering teams.

Design and develop scalable AI architectures, frameworks, and algorithms for enterprise SaaS agent platforms. Guide agentic capabilities across research and production, lead the technical roadmap, evaluate AI technologies, and improve agent performance, observability, security, governance, and efficiency. Collaborate with applied scientists, product managers, engineers, and security architects while providing technical direction, code reviews, and mentorship.

Administer and enhance Salesforce Sales Cloud and Experience Cloud, including configuration, automation, security, data governance, reports, dashboards, deployments, troubleshooting, user support, onboarding, training, documentation, and process optimization. The role also manages access, data cleanup, system updates, and stakeholder-driven improvements within an Agile team.

Leads GoodRx’s consumer subscription growth, pricing, monetization, and economic strategy. Develops analytical frameworks, evaluates customer behavior and unit economics, identifies growth opportunities, and shapes product, packaging, investment, and experimentation priorities. Partners with Product, Finance, Pricing, Marketing, Analytics, and Design leaders to solve ambiguous business problems, influence senior decisions, and improve acquisition, engagement, retention, lifetime value, and profitability.

Own quality and automation for enterprise SaaS and PaaS deployments. Build agentic workflows for bug triage, reproduction, routing, and resolution; improve automated testing, CI quality gates, environment parity, and release confidence. Collaborate directly with enterprise customers, communicate quality trends, run bug bashes, create evaluation datasets, and ship code fixes. Senior and staff scopes may include setting organization-wide quality strategy, mentoring engineers, and defining automation standards.

Build AI-powered features and products for clinical documentation and medical coding. Develop LLM-driven agentic systems, APIs, services, and production infrastructure across healthcare revenue cycle workflows. Create evaluation frameworks and experimentation loops using statistical and data-driven methods to ensure reliability, auditability, and alignment with coding guidelines and user feedback. Collaborate with product, design, machine learning, clinical, and revenue cycle experts to deliver high-impact SaaS solutions.