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Leads JumpCloud’s global post-sale organization of 100+ across Customer Success, Technical Support, Professional Services, and Account Management. Owns retention, NRR, NPS, CSAT, onboarding, expansion, operational scaling, and AI-first automation. Partners with Product and Engineering to convert customer feedback into roadmap improvements, manages five direct reports, and presents metrics to executive leadership and the board. Requires significant SaaS leadership experience across SMB, Commercial, and Enterprise segments, global team management, analytical rigor, and approximately 30% domestic and international travel.

Troubleshoot complex customer and internal issues, develop internal SaaS tools, support Product and Engineering teams, manage incidents, monitor alerts, coordinate stakeholders, and participate in an on-call rotation. The role requires programming experience, strong SQL and database skills, observability tooling knowledge, API and SDK familiarity, device administration experience, and excellent communication.

Sell JumpCloud’s Cloud Directory Platform to enterprise customers with 2,000+ employees. Responsibilities include territory planning, strategic prospecting, full-cycle sales, C-suite engagement, product demonstrations, value-based selling, negotiation, contract execution, cross-functional collaboration, CRM management, and sales forecasting. The role requires consistently exceeding seven-figure quotas and managing 6–12 month enterprise SaaS sales cycles.

Develop, test, and maintain distributed systems and microservices for device management using Golang and related backend technologies. Build RESTful and gRPC APIs, deploy applications with Kubernetes, Docker, and cloud infrastructure, and maintain CI/CD pipelines. Collaborate on native operating system integrations and, for full-stack work, reusable Vue.js components. Apply AI throughout software development and testing, support device enrollment capabilities, participate in on-call rotations, and collaborate with globally distributed engineering teams.

Develop cross-platform device management software for Windows, macOS, and Linux using Go and Node.js. Build endpoint management engines, system agents, cloud APIs, MDM telemetry, and zero-touch enrollment pipelines. Work with operating system internals, authentication protocols, cloud infrastructure, CI/CD, Kubernetes, and automated testing. Collaborate with product, UX, architecture, and DevOps teams in a Scrum environment, contribute to planning, mentor junior engineers, and participate in on-call rotations.

Manage and grow channel partner relationships across the UK&I and France/Benelux regions. Build new reseller partnerships, generate pipeline, develop joint go-to-market strategies, support partner sales and deal closure, resolve deal registration conflicts, ensure program compliance, and conduct executive business reviews. The role requires advanced English and French fluency, EMEA channel experience, and a track record of building revenue-generating partnerships for SaaS or security infrastructure products.

Leads JumpCloud’s product marketing function, including team hiring and development, go-to-market strategy, pricing and packaging, competitive positioning, sales enablement, thought leadership, and AI-driven workflow optimization. Partners with product, sales, and executive teams to translate platform capabilities into compelling market narratives, improve win rates, support revenue growth, and represent the company through demos, presentations, webinars, and industry events.

Lead OEM and strategic ISV partnerships end-to-end: build relationships, manage technical onboarding and integrations, drive joint GTM, co-marketing, sales enablement, pipeline generation, and cross-functional execution while tracking program performance and operational health.