What you’ll be doing:
Perform in-depth troubleshooting on issues impacting our customers both internally and externally
Developing our internal SaaS application focused on providing critical customer data to our CSE, CSM, TAM, Sales and Finance teams
Provide support for all Product and Engineering teams
Serve as Incident Manager in facilitating the quick resolution of issues
Work with internal stakeholders in solving support inquiries
Monitor alerts and on call channels for activity
Participate in an on-call rotation, expected after your first 6 months of onboarding
Inject yourself in ongoing issues or discussions which you have knowledge to expedite
We’re looking for:
Strong SQL skills, and experience working with complex schemas, as well as NoSQL DB such as MongoDB, Cassandra, etc.
Experience programming in Java, Python, or Go
Experience with logging solutions such as or Datadog or ELK
Working knowledge of APIs, and SDKs
Comfortable using AI-assisted tools (e.g. coding assistants, LLM-based agents) in day-to-day engineering work - troubleshooting, writing and reviewing code, querying data, and accelerating investigation of complex issues
Experience with administering Mac, Linux, and Windows devices preferred
Experience with device management tools such as Microsoft Active Directory or Apple MDM preferred
Knowledge of Radius, and LDAP is a plus
Strong written and verbal communication skills, with the ability to coordinate incidents and communicate impact clearly to customers, management, and internal stakeholders
Strong team player - This role is both Agile and interrupt driven, and we’re a team that’s constantly working together to solve complex problems
#LI-PD1
Skills Required
- Strong SQL skills and experience with complex schemas
- Experience with NoSQL databases such as MongoDB or Cassandra
- Programming experience in Java, Python, or Go
- Experience with logging solutions such as Datadog or ELK
- Working knowledge of APIs and SDKs
- Comfort using AI-assisted tools, coding assistants, and LLM-based agents in engineering work
- Experience administering Mac, Linux, and Windows devices
- Experience with device management tools such as Microsoft Active Directory or Apple MDM
- Knowledge of RADIUS and LDAP
- Strong written and verbal communication skills
- Ability to coordinate incidents and communicate impact clearly to customers, management, and internal stakeholders
- Strong teamwork skills in an Agile and interrupt-driven environment
- Fluent spoken and written English
- Located in and authorized to work in Türkiye
- Ability to participate in assigned on-call shifts
What the Team is Saying
What We Do
JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to an organization’s technology resources from any device, or any location. The JumpCloud Open Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities and their devices, and apply conditional access controls based on Zero Trust principals. Since launching in 2012, our global user base has grown to more than 150,000 organizations, with more than 5,000 paying customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight and Peloton. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever. We live by our core values which are: Build Connections Think Big 1% Better Every Day
Why Work With Us
We offer an incredible opportunity to see your impact. Each team member gets an up close personal view and education into building a fast growing startup. We are transparent about what we are doing, how we are doing it, and the decisions that we are making. There is opportunity to progress and flexibility to find unique approaches to our business
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JumpCloud Offices
Remote Workspace
Employees work remotely.
JumpCloud is committed to being remote-first across the world. We have team members in most U.S. states and in 14 countries.
