Top Hybrid Customer Success & Experience Jobs

The Customer Experience Associate at Eko will provide omni-channel support, manage escalations, deliver concierge-style service, and collaborate with multiple teams to ensure positive customer experiences.

As Senior Enterprise Account Lead, you will manage a portfolio of enterprise customers, ensuring adoption, renewals, and expansions through relationship building and value articulation.

Explore customer needs and oversee their journey through onboarding to ensure successful adoption of the Hightouch platform, applying strong technical and project management skills to guide customers effectively.

The Customer Success Engineer will work with users to maximize the platform's value, providing technical support and collaborating with various teams.

The Director of Account Management leads a team of Account Managers to exceed retention targets, enhance customer relationships, and drive revenue growth through effective coaching and collaboration with sales.

This role involves managing enterprise customer accounts, providing strategic guidance on AI and analytics adoption, and collaborating with cross-functional teams to ensure success and growth for customers.

The Client Services Processor - Level 2 collaborates with internal teams to resolve client issues and processes orders, ensuring excellent service and timely follow-up.

The Associate Director, Client Success supports the client success team, manages operations, resolves client inquiries, and drives performance through data analysis and collaboration with various teams.

As a Technical Account Manager, you'll oversee the lifecycle of Marketplace customers, ensuring operational excellence and driving client success through technical support, insights, and strategic planning.

The Enterprise Account Manager oversees onboarding, adoption, and value delivery for enterprise customers. Responsibilities include managing project plans, technical execution, cross-functional coordination, and driving account growth through strong executive relationships.

The Relationship Manager leads corporate campaigns, fostering relationships with employers, ensuring revenue goals, managing partnerships, and providing excellent customer service while collaborating cross-functionally.

The Manager supervises a team of specialists, monitors calls, provides training, assists with difficult calls, and ensures staff are prepared for certification. Responsible for scheduling and serves as the on-call supervisor.

The Manager, Workplace Major Gifts cultivates relationships with major gift prospects, implements fundraising strategies, and manages donor portfolios for corporate campaigns.