Customer Success Director

Reposted Yesterday
Chicago, IL
Hybrid
90K-105K Annually
Mid level
Artificial Intelligence • Fintech • Legal Tech • Machine Learning • Natural Language Processing • Software • Generative AI
We’re building the AI platform that powers how public companies disclose risk, strategy, and performance.
The Role
Serve as the primary point of contact for customers, create onboarding plans, analyze usage data, drive expansion, and integrate AI tools.
Summary Generated by Built In

Location: Chicago, IL - Hybrid (3 days in-person)
Comp: $90,000 - 105,000 + equity, depending on experience

About Greenshoe

Greenshoe is building the AI-native future of corporate disclosure. We help law firms and public companies prepare SEC disclosures with superhuman speed and precision. Major law firms call us a “cheat code” and we’ve raised a substantial seed round of funding and now we’re sprinting to become the market standard.

We’re an experienced team of lawyers and scientists building frontier software – and we’re having fun doing it. We’re looking for someone sharp, curious, and proactive to help us grow our go-to-market engine.

Why this is unique

  • Founder-led sales: You’ll work directly with our CEO, who’s still closing every deal.
  • Deep RegTech space: Learn the multibillion-dollar world of capital markets from the ground up.
  • Hybrid Role: You’ll have the opportunity to help build out our sales operations and ensure that we’re building what we need for our clients.

What you’ll do

  • Serve as the primary point of contact and trusted advisor for an assigned book of customers
  • Create and execute onboarding and training plans tailored to each customer's needs
  • Conduct regular business review meetings, identify and develop expansion opportunities
  • Analyze usage data to understand engagement, diagnose risks, and proactively solve issues
  • Collect customer feedback and act as the internal voice of the customer to Product and Executives
  • Drive renewal, expansion, and customer advocacy by ensuring measurable value realization
  • Test new GTM tools, help with and security reviews, conferences, and customer case studies.
  • Support CEO through entirety of sales cycle, adding value by identifying win opportunities.
  • Incorporate AI tools into all of the above.

You’re perfect for this if you…

  • Want to be close to both customers – building relationships and building systems.
  • Communicate clearly and write crisp, friendly emails.
  • Are super organized.
  • Love learning complex industries (SEC rules, law firm workflows) and can explain them simply.
  • Are proactive. If you see something broken or confusing, you fix it or figure it out.

Must-haves

  • 3+ year in an ops, legal, finance, research, consulting, or startup environment.
  • Strong written and verbal communication abilities
  • A consultative approach focused on value realization and outcome delivery
  • Experience crafting and executing success plans based on customer goals
  • Analytical and reporting skills to synthesize data into compelling insights
  • Self-motivated problem solver comfortable dealing with ambiguity
  • Passion for understanding customer needs and promoting their success
  • Great with ChatGPT, Perplexity or similar AI-based research and productivity tools.
  • Authorized to work in the U.S.

What you’ll get

  • Competitive salary + equity.
  • A front-row seat to building the GTM playbook with the founding team.
  • The tech stack, gear, and tools you need.

 

 

Interested?

 

  • Email [email protected] your LinkedIn and a cover letter or Loom video that covers three things:
    • (i) What interested you in Greenshoe?
    • (ii) How have you used AI in your day to day?
    • (iii) Share any relevant experience you had in previous jobs that would help you nail this one. Be as specific as possible.
  • We’ll take it from there.

 

Top Skills

Ai Tools
Chatgpt
Perplexity
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Chicago, Illinois
5 Employees
Year Founded: 2024

What We Do

Greenshoe is building the AI-native future of corporate disclosure.

We help law firms and public companies prepare SEC filings with superhuman speed and precision. Major law firms have called us a “cheat code,” and we’re backed by top-tier investors to scale fast. Now, we’re sprinting to become the market standard.

We’re a tight, experienced team of lawyers, engineers, and scientists building frontier software for an industry that’s overdue for change. It’s high-stakes work — and we’re having fun doing it.

Why Work With Us

You’ll help build the foundation of a category-defining company, from the ground up and at the moment it matters most. We're tackling a massive, overlooked market with elite backers, big customers, and frontier tech. If you want outsized ownership, speed, and impact, you’ll find it here.

Similar Jobs

In-Office
7 Locations
72000 Employees
178K-281K Annually
In-Office
4 Locations
72000 Employees
186K-269K Annually

Convr Logo Convr

Director/VP of Customer Success

Artificial Intelligence • Insurance • Machine Learning • Software
Remote or Hybrid
Schaumburg, IL, USA
48 Employees
175K-175K Annually

Jorie AI Logo Jorie AI

Director Of Customer Success

Artificial Intelligence • Healthtech • Information Technology • Software • Automation
In-Office or Remote
Oak Brook, IL, USA
956 Employees

Similar Companies Hiring

PRIMA Thumbnail
Travel • Software • Marketing Tech • Hospitality • eCommerce
US
15 Employees
Rain Thumbnail
Web3 • Payments • Infrastructure as a Service (IaaS) • Fintech • Financial Services • Cryptocurrency • Blockchain
New York, NY
40 Employees
Scotch Thumbnail
Software • Retail • Payments • Fintech • eCommerce • Artificial Intelligence • Analytics
US
25 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account