Top Hybrid Customer Success Jobs in Boston, MA
Strategic Accounts Manager role at a Boston-based software startup focused on energy efficiency solutions for homes. Responsible for managing large enterprise accounts of utilities and partner consulting companies, driving client success, and fostering steady growth in relationships. The role involves owning and growing key account relationships, driving product implementation and utilization, cultivating strong customer relationships, serving as the voice of the customer within the team, executing account management processes, and contributing to business growth through renewals and expansion.
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Provides administrative and sales support for Residential Loan Officers, originates and evaluates Home Equity Line of Credit applications, manages customer experience, promotes Leader Bank's mortgage products, and develops processes to seek account retention.
Seeking a Senior Employee Engagement Specialist to promote workplace culture, lead internal communication, and manage ESG programs. Responsibilities include internal communication, ESG program support, event coordination, and fostering a positive workplace environment. Collaborate with teams to enhance employee engagement and global cultural understanding.
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This Workers Compensation Claims Specialist position involves managing commercial claims with moderate to high complexity and exposure. Responsibilities include investigating and resolving claims, verifying policy coverage, determining liability, negotiating settlements, and ensuring compliance with regulatory requirements.
Klaviyo is seeking a Billing Specialist to actively contribute to the growth and development of the Order To Cash and Finance functions. Responsibilities include managing finance onboarding for new customers, tracking contract amendments, providing tax documents, and assisting in month-end close cycles.
Manage a team of Customer Success Managers in the care, retention, and growth of Public Sector customers. Define and execute customer relationship strategy, drive key KPIs, and ensure high retention rates. Responsible for coaching and advancing the team to excellence and advocating for customer needs.
The Senior Lead - Customer Success role at ZS involves working on cutting-edge solutions in AI SaaS products, advanced analytics, generative AI applications, and data engineering frameworks for clients in various industries. Responsibilities include client-facing lead, delivering client impact, translating requirements to data science teams, building analytics processes, and presenting data-driven insights.
Senior Implementation Specialist at TravelPerk responsible for onboarding Premium and Pro customers, providing recommendations, and optimizing client experience. Responsible for executing platform configuration, technical support, troubleshooting, and user readiness. Requires strong project and change management skills, attention to detail, and proactive problem-solving.
Seeking a Senior Manager of Customer Experience to lead new and existing customer initiatives, define measurement standards, prioritize quarterly initiatives, and coordinate cross-functional teams for best-in-class customer experience delivery. Responsibilities include project planning, collaboration with analytics and technology teams, and implementing employee-focused programs. Requires at least five years of experience, Bachelor's degree, entrepreneurial mindset, problem-solving skills, and strong communication abilities.
As an Onsite Clinician for a dedicated customer, provide on-site support and collaborate to curate a mental health strategy, deliver counseling sessions, provide crisis management support, conduct trainings, and maintain compliance.
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