Top Hybrid Customer Success Jobs in Boston, MA
The SMB Customer Growth Sales Manager at Klaviyo is responsible for hiring, training, coaching, and leading a team of Account Executives. This role involves driving sales growth, managing sales forecasts, and ensuring KPI accountability while collaborating cross-functionally to enhance customer experience.
As a Digital Customer Success Manager at LogRocket, you will manage and support a high volume of customers, helping them optimize their use of the platform. Responsibilities include onboarding, retention, renewals, and upsells while collaborating across teams to ensure customer satisfaction and product value. This role requires strong communication skills and adaptability in a fast-paced start-up environment.
As an Associate Customer Success Manager, you will be responsible for overseeing a portfolio of customers, helping them achieve business outcomes, and ensuring they get maximum value from ServiceNow products. You will also handle customer engagement, collaboration across teams, and resolve escalated issues effectively.
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As a Product Data Scientist (Senior Customer Success Lead) at ZS, you will lead client engagements by delivering impactful analytics solutions, translating client requirements into data science models, and providing insights to solve complex business problems. You will collaborate with project teams and utilize advanced analytics frameworks and data engineering skills to optimize client operations.
The Customer Success Manager will build strong relationships with customers, supporting their onboarding and promoting product adoption, while advocating internally for customer needs. The role involves collaborating with sales and various internal teams to maximize value from Datadog solutions and ensuring positive customer experiences.
The Senior Manager of Customer Success is responsible for maintaining and growing annual recurring revenue (ARR), setting team vision and strategy, resolving customer issues, and collaborating across teams to ensure a consistent customer experience. This role also involves mentoring Customer Success Managers, managing personnel, and driving program improvements.
The Customer Service Professional III role involves managing customer relationships, resolving inquiries, coordinating project information, and supporting communication between customers and internal teams. This position requires proficiency in managing customer data and providing assistance for non-technical requests, all while ensuring customer satisfaction and adherence to company protocols.
Experienced Customer Success Manager needed to support enterprise customers at mabl, ensuring they achieve their goals and maximize their experience with the platform. Responsibilities include onboarding, relationship-building, identifying expansion opportunities, and collaborating with the product team. Must have strong communication skills and experience in B2B SaaS companies.
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The Customer Success Associate will work with Strategic Customer Success Managers to build and execute success plans for customers using Robin’s platform, promote customer engagement, and collaborate with Product and Marketing teams to enhance customer experience and uncover new opportunities.
The Customer Success Manager is responsible for ensuring customer satisfaction and success within their assigned accounts. They collaborate with Account Executives and other team members to promote product adoption and engagement, anticipating customer needs, and improving the customer experience.
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