Top Customer Success Jobs in Huntsville, AL
The Customer Support Operations Tools Lead is responsible for managing and optimizing customer service technology tools, providing technical support, analyzing data to improve performance, leading projects, creating training materials, ensuring data security, and maintaining vendor relationships.
The Customer Success Director will manage client partnerships and ensure alignment between client expectations and service delivery. Responsibilities include developing client relationships, managing a team, and leading projects to ensure exceptional execution and client satisfaction.
The Strategy & Operations Manager, Client Success will collaborate with CS leadership to enhance team effectiveness by managing annual planning, performance metrics, operational needs, and reducing administrative tasks. This role involves capacity modeling, setting quotas, establishing operational cadences, building customer health models, and developing processes to drive client launches and satisfaction while ensuring client retention and expansion.
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The Enterprise Customer Success Manager is responsible for fostering long-term relationships with large customers, enhancing product adoption, managing renewals, and acting as a liaison between customers and internal teams. This role involves strategic advisory, problem-solving, and contributing to customer engagement strategies, while also partnering with sales teams to align on account strategies and ensure customer needs are met.
As a Leave Specialist, you'll manage employees' leave of absence processes from start to finish. Responsibilities include providing personalized support, ensuring accurate payroll processing, and collaborating with various stakeholders to enhance the leave experience. You'll also collect feedback for product improvement and actively participate in team meetings to foster a proactive work environment.
The Senior Accessibility Specialist at Bixal will lead digital accessibility efforts for federal clients, ensuring 508 compliance and providing guidance on accessibility best practices. The role requires managing accessibility testing, remediation, and training project teams and clients on accessibility solutions.
The Implementation Specialist is responsible for managing client migrations from legacy software to a new SaaS platform. Key tasks include developing project plans, collaborating with internal teams to deliver migration services, monitoring progress, and optimizing processes based on client feedback to enhance customer experience.
The Senior Manager of Customer Success will lead the customer success team, develop strategies to improve retention and satisfaction, and enhance customer relationships. They will analyze data to drive insights, manage escalations, and collaborate with various teams to meet customer needs and increase lifetime value.
The Senior Manager of Customer Success will lead the customer success team, focusing on customer satisfaction and retention. Responsibilities include developing customer success strategies, mentoring the team, leveraging data to drive insights, managing customer escalations, and collaborating with various teams for customer advocacy and growth opportunities.
The Customer Success Manager will manage relationships with customers to improve adoption and satisfaction, aiming for high renewals and retention. Responsibilities include advising customers, tracking key metrics, executing communication strategies, resolving issues, and collaborating with various teams to boost customer value and usage of products.
As a Customer Enablement Specialist, you will conduct training sessions for new and existing customers, update help documentation, and assess training metrics, ensuring that all materials align with the brand. You'll collaborate with various teams and maintain the training schedule.
As an Enterprise Customer Success Manager at Rentable, you will enhance customer relationships, drive growth and retention, manage a portfolio of enterprise clients, identify opportunities, and collaborate with cross-functional teams to meet client needs and achieve business goals. You will also mentor junior team members and ensure compliance with best practices while consistently meeting performance indicators.
The Content & Copywriting Specialist at Appspace will create and refine various written content, collaborate on SEO optimization, analyze content performance, and stay informed on industry trends. This role emphasizes a blend of creativity and data insights to support marketing objectives and enhance brand presence.
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